Troubleshooting Without Diagnostics

Solving CD-ROM and DVD Problems (Continued)

Problem

Cause

Solution

Movie will not play in the

Decoder software is not

Install decoder software.

DVD drive. (continued)

installed.

 

 

 

 

 

Damaged media.

Replace media.

 

 

 

 

Movie rating locked out

Use DVD software to remove

 

by parental lock.

parental lock.

 

 

 

 

Media installed upside

Reinstall media.

 

down.

 

 

 

 

Cannot eject compact disc

Disc not properly seated

1. Turn off the computer and insert

(tray-load unit).

in the drive.

a thin metal rod into the

 

 

emergency eject hole and push

 

 

firmly.

 

 

2. Slowly pull the tray out from the

 

 

drive until the tray is fully

 

 

extended, then remove the disc.

 

 

 

CD-ROM, CD-RW,

Media has been

Re-insert the Media with the label

DVD-ROM, or DVD-R/RW

inserted upside down.

facing up.

drive cannot read a disc or

 

 

The DVD-ROM drive

Wait at least 30 seconds to let the

takes too long to start.

takes longer to start

DVD-ROM drive determine the type

 

 

because it has to

of media being played. If the disc

 

determine the type of

still does not start, read the other

 

media played, such as

solutions listed for this topic.

 

audio or video.

 

 

 

 

 

CD or DVD disc is dirty.

Clean CD or DVD with a CD

 

 

cleaning kit.

Windows does not detect the CD-ROM or DVD-ROM drive.

1.Use Device Manager to remove or uninstall the device in question.

2.Restart the computer and let Windows detect the device.

Recording audio CDs is

Wrong or poor quality

1.

Try using a slower recording

difficult or impossible.

media type.

 

speed.

 

 

2.

Verify that you are using the

 

 

 

correct media for the drive.

 

 

3.

Try a different brand of media.

 

 

 

Quality varies widely between

 

 

 

manufacturers.

 

 

 

 

D–24

390742-002

Service Reference Guide, dc7600