Troubleshooting Without Diagnostics
Solving Network Problems (Continued)Problem | Cause | Solution |
Diagnostics passes, but | Network drivers are not |
the computer does not | loaded, or driver |
communicate with the | parameters do not match |
network. | current configuration. |
Make sure the network drivers are loaded and that the driver parameters match the configuration of the network controller.
Make sure the correct network client and protocol is installed.
| The network controller is | Select the Network icon in the |
| not configured for this | Control Panel and configure the |
| computer. | network controller. |
|
|
|
Network controller | Network controller | Under the Computer Setup |
stopped working when | interrupt is shared with an | Advanced menu, change the |
an expansion board was | expansion board. | resource settings for the board. |
added to the computer. |
|
|
|
|
|
| The network controller | Verify that the drivers were not |
| requires drivers. | accidentally deleted when the |
|
| drivers for a new expansion board |
|
| were installed. |
The expansion board installed is a network card (NIC) and conflicts with the embedded NIC.
Under the Computer Setup Advanced menu, change the resource settings for the board.
Network controller stops | The files containing the | Reinstall the network drivers, using |
working without apparent | network drivers are | the Restore Plus! CD. |
cause. | corrupted. |
|
The cable is not securely connected.
Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device.
The network controller is | Replace the system board. |
defective. |
|
New network card will | New network card may be |
not boot. | defective or may not meet |
| |
| specifications. |
Install a working,
Cannot connect to | The network controller is | Verify Network Connectivity, that a |
network server when | not configured properly. | DHCP Server is present, and that |
attempting Remote |
| the Remote System Installation |
System Installation. |
| Server contains the NIC drivers for |
|
| your NIC. |
|
|
|
System setup utility | Unprogrammed EEPROM. | Flash the ROM. |
reports unprogrammed |
|
|
EEPROM. |
|
|
|
|
|
Service Reference Guide, dc7600 |