Troubleshooting Without Diagnostics

Solving Internet Access Problems

Solving Internet Access Problems

Problem

Cause

Solution

Unable to connect to the Internet.

Internet Service Provider (ISP) account is not set up properly.

Verify Internet settings or contact the ISP for assistance.

Modem is not set up properly.

Reconnect the modem. Verify the connections are correct using the quick setup documentation.

Web browser is not set up properly.

Verify that the Web browser is installed and set up to work with your ISP.

Cable/ DSL modem is

Plug in cable/DSL modem. You

not plugged in.

should see a “power” LED light on

 

the front of the cable/DSL modem.

Cable/DSL service is not available or has been interrupted due to bad weather.

Try connecting to the Internet at a later time or contact your ISP. (If the cable/DSL service is connected, the “cable” LED light on the front of the cable/DSL modem will be on.)

The CAT5 UTP cable is disconnected.

Connect the CAT5 UTP cable between the cable modem and the computers’s RJ-45 connector. (If the connection is good, the “PC” LED light on the front of the cable/DSL modem will be on.)

 

IP address is not

Contact the ISP for the correct IP

 

configured properly.

address.

 

 

 

 

Cookies are corrupted.

Windows XP

 

 

1.

Select Start > Control

 

 

 

Panel.

 

 

2.

Double-click Internet

 

 

 

Options.

 

 

3.

On the General tab, click the

 

 

 

Delete Cookies button.

 

 

 

Cannot automatically

You must log on to the

Log on to the ISP and launch the

launch Internet programs.

ISP before some

desired program.

 

programs will start.

 

 

 

 

 

 

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Service Reference Guide, dc7600