Troubleshooting Without Diagnostics

 

 

 

 

Solving CD-ROM and DVD Problems

 

 

 

 

 

 

 

Solving CD-ROM and DVD Problems

 

 

 

 

 

 

 

 

 

Problem

Cause

Solution

 

 

 

 

 

 

 

 

System will not boot from

The device is attached

Run the Computer Setup utility and

 

 

 

CD-ROM or DVD drive.

to a SATA port that has

ensure the device's SATA port is

 

 

 

been disabled in the

enabled in Storage > Storage

 

 

 

Computer Setup utility.

Options.

 

 

 

 

 

 

 

 

 

Removable Media Boot

Run the Computer Setup utility and

 

 

 

is disenabled through

enable booting to removable media

 

 

 

the Computer Setup

in Storage > Storage Options.

 

 

 

utility.

Ensure CDROM is enabled in

 

 

 

 

Storage > Boot Order.

 

 

 

 

 

 

 

 

 

Network Server Mode

Run the Computer Setup utility and

 

 

 

is enabled in Computer

disable Network Server Mode in

 

 

 

Setup.

Security > Password Options.

 

 

 

 

 

 

 

 

 

Non-bootable CD in

Try a bootable CD in the drive.

 

 

 

drive.

 

 

 

 

 

 

 

 

 

 

 

Boot order not correct.

Run Computer Setup and change

 

 

 

 

boot sequence in Storage > Boot

 

 

 

 

Order.

 

 

 

 

 

 

 

 

Drive not found (identified).

Cable could be loose.

Check cable connections.

 

 

 

 

 

 

 

 

 

The system may not

See reconfiguration directions in the

 

 

 

have automatically

Solving Hardware Installation

 

 

 

recognized a newly

Problems section. If the system still

 

 

 

installed device.

does not recognize the new device,

 

 

 

 

check to see if the device is listed

 

 

 

 

within Computer Setup. If it is listed,

 

 

 

 

the probable cause is a driver

 

 

 

 

problem. If it is not listed, the

 

 

 

 

probable cause is a hardware

 

 

 

 

problem.

 

 

 

 

If this is a newly installed drive, run

 

 

 

 

the Computer Setup utility and try

 

 

 

 

adding a POST delay under

 

 

 

 

Advanced > Power-On.

 

 

 

 

 

 

 

 

 

The device is attached

Run the Computer Setup utility and

 

 

 

to a SATA port that has

ensure the device's SATA port is

 

 

 

been disabled in

enabled in Storage > Storage

 

 

 

Computer Setup.

Options.

 

 

 

 

 

 

 

 

 

Drive responds slowly

Run Computer Setup and increase

 

 

 

immediately after

the POST Delay in Advanced >

 

 

 

power-up.

Power-On Options.

 

 

 

 

 

 

 

 

CD-ROM or DVD devices

Drive is not connected

See the documentation that came

 

 

are not detected or driver is

properly or not properly

with the optional device.

 

 

not loaded.

configured.

 

 

 

 

 

 

 

 

 

Service Reference Guide, dc7700

433612-001

D–29