Troubleshooting Without Diagnostics

 

 

 

 

 

 

 

 

 

Solving Hard Drive Problems (Continued)

 

 

 

 

 

 

 

Problem

Cause

Solution

 

 

 

 

 

 

 

Computer will not boot

The device is attached

Run the Computer Setup utility and

 

from hard drive.

to a SATA port that has

ensure the device's SATA port is

 

(continued)

been disabled in

enabled in Storage > Storage

 

 

Computer Setup.

Options.

 

 

 

 

 

 

 

Hard drive is damaged.

Observe if the front panel Power LED

 

 

 

is blinking RED and if any beeps are

 

 

 

heard.

 

 

 

See the Worldwide Limited

 

 

 

Warranty for terms and conditions.

 

 

 

 

 

 

Computer seems to be

Program in use has

Attempt the normal Windows “Shut

 

locked up.

stopped responding to

Down” procedure. If this fails, press

 

 

commands.

the power button for four or more

 

 

 

seconds to turn off the power. To

restart the computer, press the power button.

Solving Media Card Reader Problems

Solving Media Card Reader Problems

Problem

Cause

Solution

Media card will not work in a digital camera after formatting it in Microsoft Windows XP.

By default, Windows XP will format any media card with a capacity greater than 32MB with the FAT32 format. Most digital cameras use the FAT (FAT16 & FAT12) format and can not operate with a FAT32 formatted card.

Either format the media card in the digital camera or select FAT file system to format the media card in a computer with Windows XP.

Awrite-protected or locked error occurs when attempting to write to the media card.

Media card is locked. Locking the media card is a safety feature that prevents writing to and deleting from an SD/Memory Stick/ PRO card.

If using an SD card, make sure that the lock tab located on the right of the SD card is not in the locked position. If using a Memory Stick/PRO card, make sure that the lock tab located on the bottom of the Memory Stick/PRO card is not in the locked position.

Cannot write to the media card.

The media card is a read-only memory (ROM) card.

Check the manufacturer’s documentation included with your card to see if it writable. Refer to the previous section for a list of compatible cards.

 

Service Reference Guide, dc7700

433612-001

D–11