Troubleshooting

Diagnostics Menu

 

Table 2-8

 

Diagnostics Menu

 

 

Select

To Do This

 

 

Hard Disk Self Test

Run a comprehensive self-test on the hard drive.

 

On models with two hard drives, this

 

menu option is called the Primary Hard

 

Disk Self Test.

 

 

Secondary Hard Disk Self

Run a comprehensive self-test on a secondary

Test (select models only)

hard drive.

 

 

2.3 Troubleshooting Flowcharts

 

Table 2-9

 

Troubleshooting Flowcharts Overview

 

 

Flowchart

Description

 

 

2.1

“Flowchart 2.1—Initial Troubleshooting”

 

 

2.2

“Flowchart 2.2—No Power, Part 1”

 

 

2.3

“Flowchart 2.3—No Power, Part 2”

 

 

2.4

“Flowchart 2.4—No Power, Part 3”

 

 

2.5

“Flowchart 2.5—No Power, Part 4”

 

 

2.6

“Flowchart 2.6—No Video, Part 1”

 

 

2.7

“Flowchart 2.7—No Video, Part 2”

 

 

2.8

“Flowchart 2.8—Nonfunctioning Docking Device (if applicable)”

 

 

2.9

“Flowchart 2.9—No Operating System (OS) Loading”

 

 

2.10

“Flowchart 2.10—No OS Loading, Hard Drive, Part 1”

 

 

Maintenance and Service Guide

2–15

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HP dv2000 dv2000 manual Troubleshooting Flowcharts, Diagnostics Menu, Disk Self Test