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HP dx5150 manual Troubleshooting Guide, August

Models: dx5150

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Troubleshooting Guide

HP Business Desktops dx5150 model

Document Part Number: 375373-002

August 2005

This guide provides helpful hints and solutions for troubleshooting the above products as well as scenarios for possible hardware and software problems.

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HP dx5150 manual Troubleshooting Guide, August

Contents

August Troubleshooting GuideTroubleshooting Guide Contents Setting up Analog/Digital Audio Output Index Diagnostics for Windows Computer Diagnostic FeaturesDetecting Diagnostics for Windows Installing Diagnostics for Windows Using Categories in Diagnostics for Windows Menu Bar-File, Categories, Navigation, Level, Tab, Help Running Diagnostic Tests in Diagnostics for Windows Computer Diagnostic Features Computer Diagnostic Features Configuration Record Installing Configuration Record Restoring the Software Protecting the SoftwarePage Safety and Comfort Troubleshooting Without DiagnosticsBefore You Call for Technical Support Run the Restore Plus! CDRun the Restore Plus! CD Helpful Hints Troubleshooting Without Diagnostics Solving General Problems Solving General ProblemsProblem Cause Solution Standby modeNum Lock key Solving General Problems Solving General Problems Solving Power Supply Problems Solving Power Supply ProblemsSolving Power Supply Problems Solving Power Supply Problems Solving Diskette Problems Solving Diskette ProblemsTools. Under Error-checking Drive. Select File PropertiesSelect File Properties Format a /F1440Features Removable Device Position in Advanced BiosPeripherals Onboard FDC ControllerSolving Hard Drive Problems Solving Hard Drive ProblemsSouth OnChip IDE Device Integrated PeripheralsSouth OnChip PCI Device IDE Device OnChip IDE Peripherals South OnChipChannel 0 or PCI Device Onboard ChipSolving Display Problems Solving Display ProblemsSelect Enable VGA Mode Blank screen Solving Display Problems Click Start All Programs Accessories System ToolsSolving Audio Problems Solving Audio ProblemsFrom the Control Panel Sure Enable digital CDDevice Manager button Audio for this CD-ROMSolving Audio Problems Solving Printer Problems Solving Printer ProblemsWhere printer port is DIR C\ printer portSolving Keyboard Problems Solving Keyboard and Mouse ProblemsClick Shut Down. The Shut Down Windows dialog boxWindows logo key to Solving Mouse ProblemsEnter key Solving Hardware Installation Problems Solving Hardware Installation ProblemsDetermine possible causes On the system to see if fault goes Solving Network Problems Solving Network ProblemsNetwork & Internet IRQ Resources PnP/PCI ConfigurationsRestore Plus! CD Solving Memory Problems Solving Memory ProblemsSolving Memory Problems Solving Processor Problems Solving Processor ProblemsSolving CD-ROM and DVD Problems Solving CD-ROM and DVD ProblemsCD-ROM, CD-RW Solving Drive Key Problems Solving Drive Key ProblemsSolving Internet Access Problems Solving Internet Access ProblemsSelect Start Control Panel Properties Click the Device ManagerSolving Software Problems Solving Software ProblemsContacting Customer Support Page Post Error Messages Numeric Codes and Text Messages Post Numeric Codes and Text MessagesCode/Message Probable Cause Recommended Action During memory testing CPU Fan weak RPM Diagnostic Front Panel LEDs and Audible Codes Post Diagnostic Front Panel LEDs and Audible CodesPossible Activity Beeps Cause Recommended Action Diagnostic Front Panel LEDs and Audible Codes Off and replace one device at a Management Guide on Diagnostic Front Panel LEDs and Audible Codes Diagnostic Front Panel LEDs and Audible Codes Password Security and Resetting Cmos Resetting the Password Jumper Using Computer Setup to Reset Cmos Clearing and Resetting the CmosUsing the Cmos Switch to Reset Cmos Cmos switch Backing Up the Cmos Setting up Analog/Digital Audio Output Page Index Post