Troubleshooting Without Diagnostics
Solving Hard Drive Problems (Continued)
Problem | Cause | Solution |
|
|
|
Nonsystem disk/NTLDR | Hard drive boot has | Enter Computer Setup and enable |
missing message. | been disabled in | the hard drive in Integrated |
(continued) | Computer Setup. | Peripherals > South OnChip |
|
| IDE Device > OnChip IDE |
|
| Channel 0 or 1. |
|
| Or |
|
| Enter Computer Setup and enable |
|
| the hard drive in Integrated |
|
| Peripherals > South OnChip |
|
| PCI Device > Onboard Chip |
|
| SATA. |
|
|
|
| Bootable hard drive is | If attempting to boot from an IDE |
| not attached as first in a | hard drive, ensure it is attached as |
| Primary Device 0. If attempting to | |
| configuration. | boot from a SATA hard drive, |
|
| ensure it is attached to SATA 0. |
|
|
|
Computer will not start. | Hard drive is damaged. | Observe if the front panel Power |
|
| LED is blinking RED and if any |
|
| beeps are heard. See Appendix A, |
|
| “POST Error Messages” to |
|
| determine possible causes for the |
|
| blinking red and beep codes. |
|
| See the Worldwide Limited |
|
| Warranty for terms and conditions. |
|
|
|
Computer seems to be | Program in use has | Attempt the normal Windows “Shut |
locked up. | stopped responding to | Down” procedure. If this fails, press |
| commands. | the power button for four or more |
|
| seconds to turn off the power. To |
|
| restart the computer, press the |
|
| power button again. |
|
|
|
www.hp.com | Troubleshooting Guide |