Troubleshooting Without Diagnostics

Solving Audio Problems (Continued)

Problem

Cause

Solution

Sound does not come out of the speaker or headphones.

(continued)

The external speakers

Turn on the external speakers.

are not turned on.

 

 

 

External speakers

See the sound card documentation

plugged into the wrong

for proper speaker connection.

audio jack.

 

Digital CD audio is not

Enable digital CD audio:

enabled.

1.

From the Control Panel,

 

 

 

select System.

 

2.

On the Hardware tab, click

 

 

the Device Manager button.

 

3.

Right-click on the CD/DVD

 

 

device and select Properties.

 

4.

On the Properties tab, make

 

 

sure “Enable digital CD

 

 

audio for this CD-ROM

 

 

device” is checked.

 

 

Headphones or devices

Turn on and use headphones or

connected to the

external speakers, if connected, or

line-out connector mute

disconnect headphones or external

the internal speaker.

speakers.

 

 

 

Volume is muted.

1.

From the Control Panel

 

 

program, click Sound,

 

 

Speech and Audio

 

 

Devices, then click Sounds

 

 

and Audio Devices.

 

2.

Click the Mute check box to

 

 

remove the check mark from

 

 

the box.

 

 

Computer is in

Press the power button to resume

standby mode.

from standby mode.

ÄCAUTION: When attempting to resume from standby mode, do not hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose your unsaved data.

Troubleshooting Guide

www.hp.com

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Image 41
HP dx5150 From the Control Panel, Device Manager button, Sure Enable digital CD, Audio for this CD-ROM, Speech and Audio

dx5150 specifications

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