Troubleshooting Without Diagnostics
Solving Display Problems (Continued)
Problem | Cause | Solution | |
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Blank screen (no video). | Monitor cable is | If the computer system has both | |
(continued) | plugged into the wrong | an integrated graphics connector | |
| connector. | and an | |
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| connector, plug the monitor cable | |
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| into the graphics card connector on | |
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| the back of the computer. | |
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| Monitor settings in the | 1. | Restart the computer and press |
| computer are not |
| F8 during startup when you see |
| compatible with the |
| “Press F8” in the bottom right |
| monitor. |
| corner of the screen. |
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| 2. | Using the keyboard arrow keys, |
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| select Enable VGA Mode |
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| and press Enter. |
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| 3. | In Windows Control Panel, |
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| and select the Settings tab. |
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| 4. | Use the sliding control to reset |
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| the resolution. |
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Blank screen and the | 1. | Reseat DIMMs. Power on the | |
power LED flashes Red five |
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| system. |
times, once every second, |
| 2. | Replace DIMMs one at a time to |
followed by a |
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| isolate the faulty module. | |
pause, and the computer |
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| 3. | Replace | |
beeps five times. The beeps |
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| with HP memory. | |
will repeat five times, but |
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| 4. | Replace the system board. | |
the Power LED will continue |
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flashing until the problem is |
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resolved. |
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www.hp.com | Troubleshooting Guide |