Troubleshooting Without Diagnostics

Solving Hard Drive Problems

Solving Hard Drive Problems

Problem

Cause

Solution

 

 

 

Hard drive error occurs.

Hard disk has bad

1. In Windows XP, right-click

 

sectors or has failed.

Start, click Explore, and

 

 

select a drive. Select File >

 

 

Properties > Tools. Under

 

 

Error-checking, click Check

 

 

Now.

 

 

2. Use a utility to locate and block

 

 

usage of bad sectors. If

 

 

necessary, reformat the hard

 

 

disk.

 

 

 

Disk transaction problem.

Either the directory

In Windows XP, right-click Start,

 

structure is bad or there

click Explore, and select a drive.

 

is a problem with a file.

Select File > Properties > Tools.

 

 

Under Error-checking, click

 

 

Check Now.

 

 

 

Drive not found (identified).

Cable could be loose.

Check cable connections.

 

 

 

 

The system may not

See reconfiguration directions in the

 

have automatically

“Solving Hardware Installation

 

recognized a newly

Problems” section. If the system still

 

installed device.

does not recognize the new device,

 

 

check to see if the device is listed

 

 

within Computer Setup. If it is listed,

 

 

the probable cause is a driver

 

 

problem. If it is not listed, the

 

 

probable cause is a hardware

 

 

problem.

 

 

If this is a newly installed drive,

 

 

enter Computer Setup and disable

 

 

the Quick Power On Self Test in

 

 

Advanced BIOS Features.

 

 

 

2–16

www.hp.com

Troubleshooting Guide

Page 32
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HP dx5150 manual Solving Hard Drive Problems

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