Page
Page
Service Reference Guide
Service Reference Guide
Contents
1 Installing the Operating System
2 Setup Utilities and Diagnostics Features
3 Desktop Management
4Serial and Parallel ATA Drive Guidelines and Features
5 Identifying the Chassis, Routine Care, and Disassembly Preparation
6 Removal and Replacement Procedures— Microtower (MT) Chassis
7 Removal and Replacement Procedures— Small Form Factor (SFF) Chassis
AConnector Pin Assignments
BPower Cord Set Requirements
CPOST Error Messages
DTroubleshooting Without Diagnostics
Installing the Operating System
1.1Installing or Upgrading Device Drivers
1.2Transferring Files and Settings
1.3Backing Up and Restoring Files
1.3.1Creating a Backup File—WindowsXP Professional
1.3.2Restoring from the Backup File—WindowsXP Professional
1.4Converting to NTFS
1.5HP Software
Page
Setup Utilities and Diagnostics Features
2.1Power-On Self-Test(POST)
2.2 Computer Setup (F10) Utilities
2.2.1Using Computer Setup (F10) Utilities
Esc
Save & Exit Setup
Exit Without Saving
2.2.2 Computer Setup Menu
Computer Setup (Continued)
Page
Page
2.3 Recovering the Configuration Settings
2.3.1Backing up the CMOS
2.3.2Restoring the CMOS
2.4 Diagnostics for Windows
2.4.1Detecting Diagnostics for Windows
2.4.2Installing Diagnostics for Windows
2.4.3Using Categories in Diagnostics for Windows
Menu Bar—File,Categories, Navigation, Level, Tab, Help
2.4.4 Running Diagnostic Tests in Diagnostics for Windows
2.5Configuration Record
2.5.1 Installing Configuration Record
2.5.2 Running Configuration Record
2.6Remote Diagnostics Enabling Agent
2.6.1Installing/Upgrading Remote Diagnostics Enabling Agent
2.6.2Running the Remote Diagnostics Enabling Agent
2.7 Protecting the Software
2.8 Restoring the Software
Desktop Management
3.1Initial Configuration and Deployment
3.2 Remote System Installation
3.3Software Updating and Management
3.3.1 HP Client Manager Software
3.3.2 Altiris Client Management Solutions
3.3.3 System Software Manager
3.3.4 Proactive Change Notification (PCN)
3.3.5 Subscriber’s Choice
3.4 ROM Flash
3.4.1Remote ROM Flash
3.4.2 HPQ Flash
3.4.3 FailSafe Boot Block ROM
3.4.4 Replicating Your Setup
Creating a Bootable Device
FDISK
Enter
Yes
SYS x:
FORMAT /S
Unsupported USB Flash Media Device
3.4.5Dual-StatePower Button
3.4.6 World Wide Web Site
3.4.7 Building Blocks and Partners
3.5Asset Tracking and Security
Security Features Overview
3.5.1 Password Security
3.5.2Establishing a Supervisor Password with Computer Setup
3.5.3Establishing a User Password with Computer Setup
Entering a User Password
Entering a Supervisor Password
Changing a User or Supervisor Password
Clearing Passwords
3.5.4Master Boot Record Security
3.Select Advanced BIOS Features > MBR Security and press Enter
Enabled
Disabled
not
3.5.5 Before You Partition or Format the Current Bootable Disk
3.6 Fault Notification and Recovery
3.6.1 Surge-TolerantPower Supply
3.6.2 Thermal Sensor
Page
Serial and Parallel ATA Drive
Guidelines and Features
4.1SATA Hard Drive Information
4.1.1 SATA Data Cable
4.1.2 SATA Power Cable
4.2 PATA Hard Drive Information
4.2.1 PATA Data Cable
4.2.2 PATA Power Cable
4.2.3 PATA Cable Layout
Single-DriveCable
Two-DriveCable
4.3PATA Drive Installation Guidelines
4.3.1 PATA Device Classes
General Attach Guidelines
4.4ATA SMART Drives
4.5 Drive Capacities
4.6 SATA BIOS
4.6.1 Legacy Mode
4.6.2 Native Mode
4.7Mixed Devices Boot and Drive Letter Ordering
Page
Identifying the Chassis, Routine Care, and Disassembly Preparation
5.1Chassis Designations
5.1.1 Microtower (MT)
5.1.2 Small Form Factor (SFF)
5.2Electrostatic Discharge Information
5.2.1 Generating Static
5.2.2 Preventing Electrostatic Damage to Equipment
5.2.3Personal Grounding Methods and Equipment
5.2.4 Grounding the Work Area
5.2.5Recommended Materials and Equipment
5.3Operating Guidelines
5.4Routine Care
5.4.1General Cleaning Safety Precautions
5.4.2 Cleaning the Computer Case
5.4.3Cleaning the Keyboard
5.4.4Cleaning the Monitor
5.4.5 Cleaning the Mouse
5.5Service Considerations
5.5.1 Power Supply Fan
5.5.2Tools and Software Requirements
5.5.3Screws
5.5.4 Cables and Connectors
5.5.5Hard Drives
5.5.6 Lithium Coin Cell Battery
Page
Removal and Replacement Procedures— Microtower (MT) Chassis
6.1Preparation for Disassembly
6.2 External Security Devices
6.2.1 Installing a Cable Lock
6.2.2 Installing a Padlock
6.3Access Panel
6.4Front Bezel
6.5Front Drive Bezels
6.5.1 5.25" Drive Bezel Blank
6.5.2 Diskette Drive Bezel
6.5.3 3.5" Drive Bezel Blank
6.6 Cable Management
6.6.1 Cable Connections
6.7Memory Modules
6.8 Expansion Cards
6.8.1Expansion Slot Cover
6.8.2 PCI Expansion Card
Page
6.9 Drives
6.9.1Drive Positions
6.9.2Removing a Drive
Disconnecting Optical Drive Cables
Disconnecting Diskette Drive Cables
Disconnecting Hard Drive Cables
Releasing the Drives
6.9.3Installing a Drive
Connecting Optical Drive Cables
Connecting Diskette Drive Cables
Connecting Hard Drive Cables
6.10Chassis Fan
6.11Front I/O Panel Housing Assembly
6.12Front I/O Devices
6.13Power Switch Assembly
Page
6.14Heatsink
6.15Processor
6.16System Board
Page
6.17 Battery
6.17.1Type 1 Battery Holder
6.17.2Type 2 Battery Holder
6.17.3Type 3 Battery Holder
6.18Speaker
6.19Power Supply
Removal and Replacement Procedures— Small Form Factor (SFF) Chassis
7.1Preparation for Disassembly
7.2External Security Devices
7.2.1 Cable Lock
7.2.2 Padlock
7.3Computer Access Panel
7.4Front Bezel
7.5Front Drive Bezels
7.6Memory Modules
7.7PCI Expansion Card
Page
7.8Drives
7.8.1Drive Positions
7.8.2Cable Management
Page
7.8.3 Cable Connections
7.8.4Optical Drive
Page
Page
7.8.5External 3.5-inchDrive
Page
7.8.6Primary Hard Drive
Page
7.9Front I/O Devices
7.10Power Switch Assembly
7.11Speaker
7.12Chassis Fan
7.13 Battery
7.13.1Type 1 Battery Holder
7.13.2Type 2 Battery Holder
7.14Heatsink Assembly
7.15Processor
7.16System Board
Page
7.17Power Supply
Connector Pin Assignments
Ethernet RJ-45
Ethernet AUI
Parallel Interface
Serial Interface, Powered and Non-Powered
USB
Microphone
Connector and Icon (1/8” miniphone) Pin
Headphone
Line-OutAudio
SCSI Low Voltage Differential/Single Ended (LVD/SE)
Ultra SCSI
External Infrared Transceiver
Monitor
DVI-D
ATA/ATAPI (IDE) Standard Drive Cable
Connector
24-PinPower
24-PinMicroFit Power
4-PinPower (for CPU)
SATA Data and Power
Drive Connector
PCI Express
x1, x4, x8, and x16 PCI Express Connector
Pin A
Pin B information is on the next page
Pin B
Page
Power Cord Set Requirements
General Requirements
Japanese Power Cord Requirements
Country-SpecificRequirements
POST Error Messages
POST Numeric Codes and Text Messages
Numeric Codes and Text Messages (Continued)
POST Diagnostic Front Panel LEDs and Audible Codes
Diagnostic Front Panel LEDs and Audible Codes (Continued)
Page
Page
Page
Troubleshooting Without Diagnostics
Preliminary Checklist
Solving Minor Problems
Solving Minor Problems (Continued)
Page
Solving Power Supply Problems
Solving Diskette Problems
Solving Diskette Problems (Continued)
Spacebar
Storage > Boot
Order
Storage > Storage Options
Solving Hard Drive Problems
Solving Hard Drive Problems (Continued)
Integrated
Peripherals > South OnChip
IDE Device > OnChip IDE
Channel 0 or
Page
Solving Display Problems
Solving Display Problems (Continued)
Page
Solving Audio Problems
Solving Audio Problems (Continued)
From the Control Panel
the Device Manager button
Properties
sure “Enable digital CD
Solving Printer Problems
Solving Keyboard and Mouse Problems
Solving Hardware Installation Problems
Solving Hardware Installation Problems (Continued)
Solving Network Problems
Solving Network Problems (Continued)
Network
Solving Memory Problems
Solving Processor Problems
Solving CD-ROMand DVD Problems
Solving Drive Key Problems
Solving Internet Access Problems
Solving Software Problems
Solving Software Problems
Memory
AMD-BasedSystems
DIMMs
DDR-SDRAMDIMMs
DIMM Sockets
Index