Troubleshooting Without Diagnostics

Solving Audio Problems (Continued)

Problem

Sound does not come out of the speaker or headphones. (Continued)

Cause

Solution

 

 

Digital CD audio is not

Enable digital CD audio:

enabled.

1.

From the Control Panel,

 

 

 

select System.

 

2.

On the Hardware tab, click

 

 

the Device Manager button.

 

3.

Right-click on the CD/DVD

 

 

device and select Properties.

 

4.

On the Properties tab, make

 

 

sure “Enable digital CD

 

 

audio for this CD-ROM

 

 

device” is checked.

 

 

Headphones or devices

Turn on and use headphones or

connected to the

external speakers, if connected, or

line-out connector mute

disconnect headphones or external

the internal speaker.

speakers.

 

 

 

Volume is muted.

1.

From the Control Panel

 

 

program, click Sound,

 

 

Speech and Audio

 

 

Devices, then click Sounds

 

 

and Audio Devices.

 

2.

Click the Mute check box to

 

 

remove the check mark from

 

 

the box.

 

 

Computer is in

Press the power button to resume

standby mode.

from standby mode.

ÄCAUTION: When attempting to resume from standby mode, do not hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose your unsaved data.

Noise or no sound comes out of the speakers or headphones.

Computer may not be detecting the correct speaker/headphone type or output or analog-to-digital auto-sense is not engaged.

1.The audio output jack supports both digital and analog output functions. When using digital speakers, switch the PC’s output jack to digital mode. Go to the Volume Control Panel, select the Advanced button, and select the Enable Digital Audio check box. When using conventional analog speakers, ensure this check box is not selected.

2.If the headphones have a mono jack, use the multimedia device properties to switch the system to analog out.

 

Service Reference Guide, dx5150

361685-001

D–15

Page 160 Page 162
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HP dx5150 Problem, Cause Solution, From the Control Panel, Device Manager button, Sure Enable digital CD, Speech and Audio
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dx5150 specifications

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