Troubleshooting Without Diagnostics

Solving Internet Access Problems (Continued)

Problem

Cause

Solution

Internet takes too long to download Web sites.

Modem is not set up

Verify that the correct modem speed

properly.

and COM port are selected.

 

For Windows XP:

 

1.

Select Start > Control

 

 

Panel.

 

2.

Double-click System.

 

3.

Click the Hardware tab.

 

4.

In the Device Manager area,

 

 

click the Device Manager

 

 

button.

 

5.

Double-click Ports (COM &

 

 

LPT).

 

6.

Right-click the COM port your

 

 

modem uses, then click

 

 

Properties.

 

7.

Under Device status, verify

 

 

that the modem is working

 

 

properly.

 

8.

Under Device usage, verify

 

 

the modem is enabled.

 

9.

If there are further problems,

 

 

click the Troubleshoot button

and follow the on-screen instructions.

Solving Software Problems

Most software problems occur as a result of the following:

■The application was not installed or configured correctly.

■There is insufficient memory available to run the application.

■There is a conflict between applications.

■Make sure that all the needed device drivers have been installed.

■If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system.

Where available, run the Configuration Record utility to determine if any changes have been made to the software which may be causing a problem.

If you encounter software problems, see the applicable solutions listed in the following table.

 

Service Reference Guide, dx5150

361685-001

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