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Lucent Technologies 555-661-150 manual Issue

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Troubleshooting Alarm Password Error Log Report Maintenance Network Configurations Page2-50 Issue 1 August Remote Access Console Procedure PC Procedure Backup

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MERLIN LEGEND Communications System Release 6.1	Issue 1
Network Reference 555-661-150	August 1998
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Merlin Legend Your Responsibility for Your System’s Security Contents Call-Handling Scenarios Security Troubleshooting Customer Support Information Voice/Fax Messaging Systems Figures Issue Tables Cross-Network Display Information Touch-Tone Receiver Requirements Issue New Features and Enhancements Release 6.1 Enhancements August Centralized Voice Messaging Smdr PRI Switch Type Test Release 6.0 Enhancements February Private Networks Merlin Legend Communications System Release Group Calling Enhancements Queue Control Prompt-Based Overflow Centrex Transfer via Remote Call Forwarding Authorization Codes Remote Call Forwarding Merlin Legend Communications System Release Important Safety Instructions Issue About This Book Intended Audience Terms and Conventions Used How to Use This BookLines, Trunks, and Facilities Product Safety Labels Typographical Conventions System Documents SecurityRelated Documents Telephone User Support Miscellaneous User Support System Operator SupportDocumentation for Qualified Technicians How to Comment on This Book Introduction Networking Concepts Merlin Legend Communications System Release Benefits of Networking Merlin Legend Communications System Release Tandem Trunking and Tandem Switching1 Public Switched Telephone Network Pstn ML D Network Configurations DEF E Star Configuration Three Systems ML B ML a ML C Lines and Trunks PRI Call information indicating Series Configuration Four Systems P R I M L C Tandem Trunking and Tandem Switching DEF E Pstn Software Defined Network SDN Configuration ML C ML B Considerations Uniform Dial Plan Uniform Dial Plans Configuration Requirements Centralized Voice Messaging System Tandem Facilities Implementation of Centralized VMS/AA Example T N Merlin Legend Communications System Release Definity C Networking Voice Messaging Systems Call-Handling Scenarios Networking Guidelines Non-Local Dial Plan Call-Handling Scenarios Issue Issue Merlin Legend Communications System Release Automatic Route Selection ARS Programming Remote Access over Tandem Trunks Remote AccessSecurity SECURITYlALERT Programming Regular Remote Access Tandem Trunks Issue Security SECURITYlALERT Network Configuration Scenarios Merlin Legend Communications System Release Scenario 1 Two Systems, Tandem PRI Facilities ML a New York, NY Merlin Legend Communications System Release Merlin Legend Communications System Release Non-Local Dial Plans and Facilities Planning Merlin Legend Communications System Release Route Pool=3362, tandem PRI trunks FRL=3, Data Merlin Legend Communications System Release VMS/AA FRL Routing for Outside Calls On next Merlin Network Intersystem Calling 35,75 $1*/2 Scenario 2 Two Systems, Tandem Tie Facilities Company Needs Scenario 2 Company Floor Plans General Needs Work Group Needs Work Group Needs Work Group Needs Individual Needs Individual Needs Staff Members Company-Wide System Equipment and Features General System Description Merlin Legend Communications System Release Work Groups Merlin Legend Communications System Release Individuals Network Planning Non-Local Dial Plans and Facilities Planning Scenario 2 Overview Merlin Legend Communications System Release Merlin Legend Communications System Release Call-Handling Scenarios ARS Access Code Switch Page2-50 Issue 1 August Routing for Outside Calls Dials Page2-53 Issue 1 August Intersystem Calling FRL=6 MLX-5D Page2-56 Issue 1 August Scenario 3 Four Systems in a Series, Mixed Facilities ML J Non-Local Dial Plans and Facilities Planning August 13. UDP Extension Ranges Scenario Scenarios ARS Access Code Remote Access QCC Coverage for Calling Group Overflow Some Tandem to Sys. K Local Pstn Tandem to Sys. M All Routing for Outside Calls System K System M Intersystem Calling $7/5 System L. Calling 35,75 Scenario 4 Four Systems in a Star Mixed Facilities ML E Non-Local Dial Plans and Facilities Planning Merlin Legend Communications System Release Merlin Legend Communications System Release On next Page2-80 Issue 1 August VMI conversion number for Programmed on Calls to Area Code Page2-84 Routing for Outside Calls Route 1, System G ARS absorbs no System G trunk System F Scenario 5 Large System Hub DEF a Non-Local Dial Plans and Facilities Planning August 23. UDP Extension Ranges Scenario Programmed on This System Switch Identifiers Routing for Outside Calls Plus Intersystem Calling $52 August Alarm Account Code Entry Auto Answer All Authorization CodeAllowed/Disallowed Lists Auto Answer Intercom Automatic Route Selection ARS Barge-In Callback Caller ID Calling Restrictions Camp-On Centralized Voice Messaging Release 6.1 and Later Systems Computer Telephony Integration CTI Link Conference Coverage Digital Data Calls Direct Voice Mail Direct-Line Console DLCDirect Station Selector DSS Directories Display Do Not Disturb Extended Station Status Forward and Follow Me Group Calling Group Calling Hands Free Answer on Intercom Hfai Labeling HotLineMessaging Music On Hold Night ServicePaging Pickup ParkPersonal Lines Pools Primary Rate Interface PRI and T1 Reminder Service Queued Call Console QCC Remote Access Service Observing Signal/Notify Station Message Detail Recording Smdr Extension to non-local extension UDP Calls Recorded at All Systems Speed Dial No UDP Calls Recorded at All Systems System Renumbering Transfer Voice Announce to Busy Voice Messaging Interface VMI Feature Interactions Voice Messaging Interface VMI Security Overview Overview On next Facility Restriction Levels Remote Access Remote Access Default Class-of-Restriction Settings Merlin Legend Communications System Release Merlin Legend Communications System Release How Facility Restrictions Levels Work in a Network Facility Restriction Levels Applied to Network Calls Call Allowed? Merlin Legend Communications System Release Network Management General Programming in Private Networks Pool Assignment Setting Up ARS for Private Network Use Automatic Route Selection ARS Facility Restriction Levels for Extensions Remote Access with Barrier Codes Clock Synchronization Pstnpstn System Date and Time Tie Trunks Did Trunks Group Calling Enhancement PRI Centralized VMS/AA Centralized Voice Messaging Programming SECURITYlALERT Non-Local Dial Plan Numbering Centralized Automated Attendant Programming Planning Guidelines Valid Entries Task List Non-Local Dial Plan Numbering Programming Instructions Switch Identifiers Task List Switch Identifiers Programming Instructions To enter an identifier for a block of trunks Tandem PRI Facilities PRI Facilities Switch Type Task List Switch Type Console Procedure PC Procedure Uniform Dial Plan Routing UDP Routes Facility Restriction Levels Digit Absorption Other Prepended Digits Voice and/or Data Routing Console Procedures PC Procedures To specify routes Display Preferences For Intersystem Calls Task List Display Preferences For Intersystem Calls August Troubleshooting Troubleshooting Guidelines Preparation Reviewing the Non-Local Dial Plan and Routing Verifying Switch Identifiers Call to a Non-Local Extension Unexpected Busy Tone Call to Non-Local Extension Silence or Fast Busy Tone Possible Cause 2 Callback Queuing is not used SECURITYlALERT Merlin Legend Communications System Release System a LEGEND-PBX→System B LEGEND-Ntwk→System C LEGEND-PBX Call to Non-Local Extension Warble Tone Error Tone Merlin Legend Communications System Release Calls to Non-Local Extensions Unexpected Busy Tone Call to Non-Local Extension Reaches Wrong Extension Call to Non-Local Extension Message from CO Transfer to Non-Local Extension Not Completed Transfer Call to Non-Local Extension Does Not Return Conference Cannot Add Call Did Calls Not Completed Troubleshooting Did Calls Not Completed ARS Calls Are Blocked Network Call Transmission Level Volume Too Low or Too High Callback Does Not Work System B MLX Displays Network Call Display Problems Possible Cause 2 Call transferred to the extension PassageWay Call Display Problems Possible Cause 4 Transfer completed too quickly ARS Calls Go to System Operator Unassigned Extension Did or PRI Dial-Plan Routed Calls Not Completed Excessive Line Noise on Voice Data Calls Possible Cause Clocks are not properly synchronized Operator Hears Tones August Merlin Legend Communications System Release System a LEGEND-PBX→System B LEGEND-Ntwk→System C LEGEND-PBX No Message Waiting Light Update Hqhudo Merlin Legend Communications System Release Customer Support Information Support Telephone Number FCC Notification Repair Information Merlin Legend Communications System Release Installation Operational Procedures DOC Notification Repair Information DOC Certification No 4095A CSA Certification No. LR Load No Merlin Legend Communications System Release Merlin Legend Security of Your System Preventing Toll Fraud Toll Fraud Prevention Preventive Measures A-12 A-13 A-14 Security Risks Associated with the Remote Access Feature Other Security Hints Educating Users Educating Operators Detecting Toll Fraud Establishing a Policy Physical Security Choosing PasswordsLimiting Outcalling Limited Warranty Limitation of Liability Remote Administration Maintenance Limitation of Liability August Sample Reports Table B-1 For See Table B-2 Menu Option Report Name Description B-4 Maintenance and Troubleshooting guide Dial Plan Report Dial Plan for Pools B-7 Dial Plan Report B-8 Non-Local Dial Plan Report Print Menu Option Tie Trunk Information Report Print Menu Option 7UXQN,QIRDQG7 Did Trunk Information Report Print Menu Option 7UXQN,QIRDQG General Trunk Information Report Print Menu Option 7UXQN,QIRDQG*HQHUDO DS1 Information Report PRI Information Report Print Menu Option 35,,QIR Sections PRI Information Report B-15 OP/P Both Remote Access Disa Information Report Print Menu Option 5PRWH$FFHVV Sections Disallowed Lists Report Access to Disallowed Lists ReportPrint Menu Option LVDOORZ7R Automatic Route Selection Report Print Menu Option $56 Sections Extension Directory Report Print Menu Option Wluhfw Extension Information Report QIR plus extension number Sample Reports Extension Information Report B-23 Direct Group Calling Information Report Local Members Only EXT # Label 5300 Error Log Report Switch 56 Data Information Report Print Menu Option 6ZLWFK Sample Reports Switch 56 Data Information Report B-28 Voice/Fax Messaging Systems Intuity Audix Supported System ConsiderationsMerlin Legend System Merlin Legend Mail IS-III Audix Voice Power Messaging Fax Messaging in a Centralized Voice Mail Configuration Touch-Tone Receiver Requirements System Requirements for Touch-Tone Receivers Touch-Tone Receiver Requirements Or more Table D-5. Modules with TTRs No. of TTRs Merlin Legend Communications System Release Merlin Legend Communications System Release Accunet ItalicsNumerics Adds ARS AMIANI Ascap Bandwidth BackupB8ZS Barrier code BIS BMI CAS BRIBtmi CAT CMS COR ConversantCRC Cyclic redundancy CSUCTI link Check DHG DFTDid DOS DLCDnis DS0 DTE DSLDSS EIA FCC FRL GPA HFU HfaiIclid Is II/III Isdn LDN LANLED Merlin Legend MFM Module Multiline MonitoredMulti-Function Multiplexing OPT NI-1 BRIOPX PBX PFT PRI RAM QCCROM SID SAASDN Smdr Switched Star configurationAlert Adapter Switch Switchhook flash Tapi TTR TsapiUDP VMI VACVDC VPN Index Call reaches wrong extension, 6-14 Call volume Feature interactions, 3-10 Disallowed Lists Report, B-19 Index IN-4 Index IN-5 Index IN-6 Merlin Legend Communications System Release IN-8 Programming, 5-23 troubleshooting, 6-9,6-10,6-28 IN-10 IN-11 Index IN-12

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