Merlin Legend
Your Responsibility for Your System’s Security
Contents
Call-Handling Scenarios
Security
Troubleshooting
Customer Support Information
Voice/Fax Messaging Systems
Figures
Issue
Tables
Cross-Network Display Information
Touch-Tone Receiver Requirements
Issue
New Features and Enhancements
Release 6.1 Enhancements August
Centralized Voice Messaging
Smdr
PRI Switch Type Test
Release 6.0 Enhancements February
Private Networks
Merlin Legend Communications System Release
Group Calling Enhancements
Queue Control
Prompt-Based Overflow
Centrex Transfer via Remote Call Forwarding
Authorization Codes Remote Call Forwarding
Merlin Legend Communications System Release
Important Safety Instructions
Issue
About This Book
Intended Audience
How to Use This Book
Terms and Conventions Used
Lines, Trunks, and Facilities
Product Safety Labels
Typographical Conventions
Security
Related Documents
System Documents
Telephone User Support
System Operator Support
Miscellaneous User Support
Documentation for Qualified Technicians
How to Comment on This Book
Introduction
Networking Concepts
Merlin Legend Communications System Release
Benefits of Networking
Merlin Legend Communications System Release
Tandem Trunking and Tandem Switching1
Public Switched Telephone Network Pstn
ML D
Network Configurations
DEF E
Star Configuration Three Systems
ML B ML a ML C
Lines and Trunks
PRI
Call information indicating
Series Configuration Four Systems
P R I M L C
Tandem Trunking and Tandem Switching
DEF E
Pstn
Software Defined Network SDN Configuration
ML C ML B
Considerations
Uniform Dial Plan
Uniform Dial Plans
Configuration Requirements
Centralized Voice Messaging System
Tandem Facilities
Implementation of Centralized VMS/AA
Example
T N
Merlin Legend Communications System Release
Definity C
Networking Voice Messaging Systems
Call-Handling Scenarios
Networking Guidelines
Non-Local Dial Plan
Call-Handling Scenarios
Issue
Issue
Merlin Legend Communications System Release
Automatic Route Selection ARS
Remote Access
Programming Remote Access over Tandem Trunks
Security
SECURITYlALERT
Programming Regular Remote Access
Tandem Trunks
Issue
Security
SECURITYlALERT
Network Configuration Scenarios
Merlin Legend Communications System Release
Scenario 1 Two Systems, Tandem PRI Facilities
ML a
New York, NY
Merlin Legend Communications System Release
Merlin Legend Communications System Release
Non-Local Dial Plans and Facilities Planning
Merlin Legend Communications System Release
Route Pool=3362, tandem PRI trunks FRL=3, Data
Merlin Legend Communications System Release
VMS/AA
FRL
Routing for Outside Calls
On next
Merlin Network
Intersystem Calling
35,75
$1*/2
Scenario 2 Two Systems, Tandem Tie Facilities
Company Needs
Scenario 2 Company Floor Plans
General Needs
Work Group Needs
Work Group Needs
Work Group Needs
Individual Needs
Individual Needs Staff Members
Company-Wide System Equipment and Features
General System Description
Merlin Legend Communications System Release
Work Groups
Merlin Legend Communications System Release
Individuals
Network Planning
Non-Local Dial Plans and Facilities Planning
Scenario 2 Overview
Merlin Legend Communications System Release
Merlin Legend Communications System Release
Call-Handling Scenarios
ARS Access Code Switch
Page2-50 Issue 1 August
Routing for Outside Calls
Dials
Page2-53 Issue 1 August
Intersystem Calling
FRL=6 MLX-5D
Page2-56 Issue 1 August
Scenario 3 Four Systems in a Series, Mixed Facilities
ML J
Non-Local Dial Plans and Facilities Planning
August
13. UDP Extension Ranges Scenario
Scenarios
ARS Access Code Remote Access
QCC Coverage for Calling Group Overflow
Some
Tandem to Sys. K Local Pstn Tandem to Sys. M All
Routing for Outside Calls
System K
System M
Intersystem Calling
$7/5
System L. Calling
35,75
Scenario 4 Four Systems in a Star Mixed Facilities
ML E
Non-Local Dial Plans and Facilities Planning
Merlin Legend Communications System Release
Merlin Legend Communications System Release
On next
Page2-80 Issue 1 August
VMI conversion number for
Programmed on
Calls to Area Code
Page2-84
Routing for Outside Calls
Route 1, System G ARS absorbs no
System G trunk
System F
Scenario 5 Large System Hub
DEF a
Non-Local Dial Plans and Facilities Planning
August
23. UDP Extension Ranges Scenario
Programmed on This System Switch Identifiers
Routing for Outside Calls
Plus
Intersystem Calling
$52
August
Alarm
Account Code Entry
Authorization Code
Allowed/Disallowed Lists
Auto Answer All
Auto Answer Intercom
Automatic Route Selection ARS
Barge-In
Callback
Caller ID
Calling Restrictions
Camp-On
Centralized Voice Messaging Release 6.1 and Later Systems
Computer Telephony Integration CTI Link
Conference
Coverage
Digital Data Calls
Direct-Line Console DLC
Direct Station Selector DSS
Direct Voice Mail
Directories
Display
Do Not Disturb
Extended Station Status
Forward and Follow Me
Group Calling
Group Calling
Hands Free Answer on Intercom
Hfai
HotLine
Labeling
Messaging
Night Service
Music On Hold
Paging
Park
Personal Lines
Pickup
Pools
Primary Rate Interface PRI and T1
Reminder Service
Queued Call Console QCC
Remote Access
Service Observing
Signal/Notify
Station Message Detail Recording
Smdr
Extension to non-local extension
UDP Calls Recorded at All Systems
Speed Dial
No UDP Calls Recorded at All Systems
System Renumbering
Transfer
Voice Announce to Busy
Voice Messaging Interface VMI
Feature Interactions Voice Messaging Interface VMI
Security
Overview
Overview
On next
Facility Restriction Levels Remote Access
Remote Access Default Class-of-Restriction Settings
Merlin Legend Communications System Release
Merlin Legend Communications System Release
How Facility Restrictions Levels Work in a Network
Facility Restriction Levels Applied to Network Calls
Call Allowed?
Merlin Legend Communications System Release
Network Management
General Programming in Private Networks
Pool Assignment
Setting Up ARS for Private Network Use
Automatic Route Selection ARS
Facility Restriction Levels for Extensions
Remote Access with Barrier Codes
Clock Synchronization
Pstnpstn
System Date and Time
Tie Trunks
Did Trunks
Group Calling Enhancement
PRI
Centralized VMS/AA
Centralized Voice Messaging Programming
SECURITYlALERT
Non-Local Dial Plan Numbering
Centralized Automated Attendant Programming
Planning Guidelines
Valid Entries
Task List Non-Local Dial Plan Numbering
Programming Instructions
Switch Identifiers
Task List Switch Identifiers
Programming Instructions
To enter an identifier for a block of trunks
Tandem PRI Facilities
PRI Facilities Switch Type
Task List Switch Type
Console Procedure PC Procedure
Uniform Dial Plan Routing
UDP Routes
Facility Restriction Levels
Digit Absorption
Other Prepended Digits
Voice and/or Data Routing
Console Procedures PC Procedures To specify routes
Display Preferences For Intersystem Calls
Task List Display Preferences For Intersystem Calls
August
Troubleshooting
Troubleshooting Guidelines Preparation
Reviewing the Non-Local Dial Plan and Routing
Verifying Switch Identifiers
Call to a Non-Local Extension Unexpected Busy Tone
Call to Non-Local Extension Silence or Fast Busy Tone
Possible Cause 2 Callback Queuing is not used
SECURITYlALERT
Merlin Legend Communications System Release
System a LEGEND-PBX→System B LEGEND-Ntwk→System C LEGEND-PBX
Call to Non-Local Extension Warble Tone Error Tone
Merlin Legend Communications System Release
Calls to Non-Local Extensions Unexpected Busy Tone
Call to Non-Local Extension Reaches Wrong Extension
Call to Non-Local Extension Message from CO
Transfer to Non-Local Extension Not Completed
Transfer Call to Non-Local Extension Does Not Return
Conference Cannot Add Call
Did Calls Not Completed
Troubleshooting Did Calls Not Completed
ARS Calls Are Blocked
Network Call Transmission Level Volume Too Low or Too High
Callback Does Not Work
System B
MLX Displays Network Call Display Problems
Possible Cause 2 Call transferred to the extension
PassageWay Call Display Problems
Possible Cause 4 Transfer completed too quickly
ARS Calls Go to System Operator Unassigned Extension
Did or PRI Dial-Plan Routed Calls Not Completed
Excessive Line Noise on Voice Data Calls
Possible Cause Clocks are not properly synchronized
Operator Hears Tones
August
Merlin Legend Communications System Release
System a LEGEND-PBX→System B LEGEND-Ntwk→System C LEGEND-PBX
No Message Waiting Light Update
Hqhudo
Merlin Legend Communications System Release
Customer Support Information
Support Telephone Number
FCC Notification Repair Information
Merlin Legend Communications System Release
Installation Operational Procedures
DOC Notification Repair Information
DOC Certification No 4095A CSA Certification No. LR Load No
Merlin Legend Communications System Release
Merlin Legend
Security of Your System Preventing Toll Fraud
Toll Fraud Prevention
Preventive Measures
A-12
A-13
A-14
Security Risks Associated with the Remote Access Feature
Other Security Hints
Educating Users
Educating Operators
Detecting Toll Fraud
Establishing a Policy
Choosing Passwords
Physical Security
Limiting Outcalling
Limited Warranty Limitation of Liability
Remote Administration Maintenance
Limitation of Liability
August
Sample Reports
Table B-1 For See
Table B-2 Menu Option Report Name Description
B-4
Maintenance and Troubleshooting guide
Dial Plan Report
Dial Plan for Pools
B-7
Dial Plan Report B-8
Non-Local Dial Plan Report
Print Menu Option
Tie Trunk Information Report
Print Menu Option 7UXQN,QIRDQG7
Did Trunk Information Report
Print Menu Option 7UXQN,QIRDQG
General Trunk Information Report
Print Menu Option 7UXQN,QIRDQG*HQHUDO
DS1 Information Report
PRI Information Report
Print Menu Option 35,,QIR Sections
PRI Information Report B-15
OP/P
Both
Remote Access Disa Information Report
Print Menu Option 5PRWH$FFHVV Sections
Access to Disallowed Lists Report
Disallowed Lists Report
Print Menu Option LVDOORZ7R
Automatic Route Selection Report
Print Menu Option $56 Sections
Extension Directory Report
Print Menu Option Wluhfw
Extension Information Report
QIR plus extension number
Sample Reports Extension Information Report B-23
Direct Group Calling Information Report Local Members Only
EXT # Label
5300
Error Log Report
Switch 56 Data Information Report
Print Menu Option 6ZLWFK
Sample Reports Switch 56 Data Information Report B-28
Voice/Fax Messaging Systems
Supported System Considerations
Merlin Legend System
Intuity Audix
Merlin Legend Mail
IS-III Audix Voice Power
Messaging
Fax Messaging in a Centralized Voice Mail Configuration
Touch-Tone Receiver Requirements
System Requirements for Touch-Tone Receivers
Touch-Tone Receiver Requirements
Or more
Table D-5. Modules with TTRs No. of TTRs
Merlin Legend Communications System Release
Merlin Legend Communications System Release
Italics
Numerics
Accunet
Adds
AMI
ANI
ARS
Ascap
Backup
B8ZS
Bandwidth
Barrier code
BIS
BMI
BRI
Btmi
CAS
CAT
CMS
Conversant
COR
CRC
CSU
CTI link
Cyclic redundancy
Check
DFT
DHG
Did
DLC
Dnis
DOS
DS0
DSL
DSS
DTE
EIA
FCC
FRL
GPA
Hfai
HFU
Iclid
Is II/III
Isdn
LAN
LDN
LED
Merlin Legend
MFM
Monitored
Multi-Function
Module Multiline
Multiplexing
NI-1 BRI
OPT
OPX
PBX
PFT
PRI
QCC
RAM
ROM
SAA
SDN
SID
Smdr
Star configuration
Alert Adapter Switch
Switched
Switchhook flash
Tapi
Tsapi
TTR
UDP
VAC
VDC
VMI
VPN
Index
Call reaches wrong extension, 6-14 Call volume
Feature interactions, 3-10 Disallowed Lists Report, B-19
Index IN-4
Index IN-5
Index IN-6
Merlin Legend Communications System Release
IN-8
Programming, 5-23 troubleshooting, 6-9,6-10,6-28
IN-10
IN-11
Index IN-12
