Lucent Technologies 555-661-150 manual Troubleshooting

MERLIN LEGEND Communications System Release 6.1	Issue 1
Network Reference 555-661-150	August 1998
Contents
	Page vi
■ Display Preferences for Intersystem Calls	5–31

6	Troubleshooting		6–1
	■ Troubleshooting Guidelines and Preparation		6–2
	■	Verifying Switch Identifiers	6–4
	■	Call to a Non-Local Extension: Unexpected Busy Tone	6–5

■Call to Non-Local Extension:

Silence or Fast Busy Tone 6–6

■Call to Non-Local Extension: Warble Tone (Error Tone) 6–11

■Calls to Non-Local Extensions:

Unexpected Busy Tone 6–13

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Call to Non-Local Extension Reaches Wrong Extension 6–14

Call to Non-Local Extension: Message from CO	6–15
Transfer to Non-Local Extension Not Completed	6–15
Transfer Call to Non-Local Extension Does Not Return	6–16
Conference: Cannot Add Call	6–17
DID Calls Not Completed	6–17
ARS Calls Are Blocked	6–19
Callback Does Not Work	6–20
Network Call Transmission Level
(Volume) Too Low or Too High	6–20

■ MLX Displays: Network Call Display Problems	6–22
■ PassageWay Call Display Problems	6–23
■ ARS Calls Go to System
Operator (Unassigned Extension)	6–24
■ DID or PRI Dial-Plan Routed Calls Not Completed	6–24
■ Excessive Line Noise on Voice and Data Calls	6–25
■ Station Message Detail Recording
(SMDR) Reports Do Not Include
Calls across the Network	6–25
■ Operator Hears Tones	6–26
■ Calls From a Remote System Do Not
Reach the Centralized Voice Messaging System	6–26
■ Calls From a Remote System to
Centralized Voice Messaging System
Get the Wrong Message or Go To Operator	6–29
■ No Message Waiting Light Update	6–30