MERLIN LEGEND Communications System Release 6.1

Issue 1

Network Reference 555-661-150

August 1998

Contents

 

 

Page vi

 

 

Display Preferences for Intersystem Calls

5–31

6

Troubleshooting

6–1

 

Troubleshooting Guidelines and Preparation

6–2

 

Verifying Switch Identifiers

6–4

 

Call to a Non-Local Extension: Unexpected Busy Tone

6–5

Call to Non-Local Extension:

Silence or Fast Busy Tone

6–6

Call to Non-Local Extension: Warble Tone (Error Tone) 6–11

Calls to Non-Local Extensions:

Unexpected Busy Tone

6–13

Call to Non-Local Extension Reaches Wrong Extension 6–14

Call to Non-Local Extension: Message from CO

6–15

Transfer to Non-Local Extension Not Completed

6–15

Transfer Call to Non-Local Extension Does Not Return

6–16

Conference: Cannot Add Call

6–17

DID Calls Not Completed

6–17

ARS Calls Are Blocked

6–19

Callback Does Not Work

6–20

Network Call Transmission Level

 

(Volume) Too Low or Too High

6–20

MLX Displays: Network Call Display Problems

6–22

PassageWay Call Display Problems

6–23

ARS Calls Go to System

 

Operator (Unassigned Extension)

6–24

DID or PRI Dial-Plan Routed Calls Not Completed

6–24

Excessive Line Noise on Voice and Data Calls

6–25

Station Message Detail Recording

 

(SMDR) Reports Do Not Include

 

Calls across the Network

6–25

Operator Hears Tones

6–26

Calls From a Remote System Do Not

 

Reach the Centralized Voice Messaging System

6–26

Calls From a Remote System to

 

Centralized Voice Messaging System

 

Get the Wrong Message or Go To Operator

6–29

No Message Waiting Light Update

6–30

Page 6
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Lucent Technologies 555-661-150 manual Troubleshooting