Lucent Technologies 555-661-150 Scenario 2 Two Systems, Tandem Tie Facilities, Company Needs

MERLIN LEGEND Communications System Release 6.1		Issue 1
Network Reference 555-661-150		August 1998
2 Call-Handling Scenarios
	Network Configuration Scenarios	Page 2-32
	Scenario 2: Two Systems, Tandem Tie Facilities	2

Scenario 2 describes a medium-sized, mail-order company that has two locations, one in Chicago and one in California. This scenario includes more system details and fuller descriptions of business needs than do the others in this chapter. The various departments and staff use two MERLIN LEGEND Communications Systems connected by tandem T1-emulated tie trunks that provide fractional point-to-point service; some T1 channels are programmed for voice and others are programmed for data only. In this company, there is one system manager, who also acts as Manager of Information Systems for the company’s computer systems. It is designed to put networking in the context of a complete system. The company conducts catalog sales with supervised groups of order-takers and customer service representatives. It also sells to large corporate customers through a field sales force.

NOTE:

It is recommended that PRI lines, rather than tie lines, be used between MERLIN LEGEND Communications systems in a private network that utilizes the Centralized Voice Mail feature. Refer to Table 1–1, page 1-11 for advantages of PRI lines.

With a view to examining networked systems in a larger context of overall business needs and system features, this scenario discusses the following topics:

■Company Needs. General, group, and individual requirements for communications system and application functionality

■General System Description. A summary of the equipment, features, and applications that meet company needs overall and specifically help certain work groups and individuals

■Network Planning and Maintenance. A description of how the private network is set up and how calls are handled to fulfill the company’s requirements

Company Needs 2

Company needs and the solutions provided by the system fall into the following categories:

■General. Broad concerns that affect the company as a whole and require basic decisions about the lines/trunks used in the system

■Work Groups. Specific communications needs of groups who work together

■Individuals. Needs of individuals, such as the system manager and off-site employees

Figure 2–2 illustrates the locations and staffing.