MERLIN LEGEND Communications System Release 6.1 | Issue 1 |
Network Reference | August 1998 |
6 Troubleshooting |
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Calls From a Remote System to Centralized Voice Messaging System Get the | Page |
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instructions for determining the switch type programmed at your system and changing it if necessary. “Switch Type” in the Chapter 4 “PRI Facilities” section of System Programming gives full details.
■In Release 6.1 and later systems, the PRI Switch Type Test requests the system at the other end to respond with information about the system mode specification. Lucent Technologies technicians or authorized representatives can run this test to determine the mode of the system at the other end.
■If the call is carried over other systems connected by tandem PRI facilities, the coordinating system manger must ensure that the settings are correct, as in this example of MERLIN LEGEND Communications Systems:
System A LEGEND-PBX→System B LEGEND-Ntwk→System C LEGEND-PBX
■If the switch type settings are correct and problem persists, call the Lucent Technologies Helpline at 1 800
Calls From a Remote System to |
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Centralized Voice Messaging System |
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Get the Wrong Message or Go To | 6 |
Operator |
The following are likely circumstances in which calls reach the centralized voice messaging system but receive the wrong message, for example, automated attendant instead of voice mail, or no message, or go to operator:
Possible Cause 1: There may be a numbering conflict in the switch identifiers for the trunks that carry the call. Within a private network, switch identifiers should be unique and unambiguous. If they are not, calls may terminate prematurely or continue to route unexpectedly.
What to Do: Dial the local VMI group. If the problem still occurs, the coordinating system manager must check system planning Form
■If the switch identifiers are missing or not correct, the coordinating system manager must see that a change is made at one or more
