MERLIN LEGEND Communications System Release 6.1 |
| Issue 1 | |
Network Reference |
| August 1998 | |
6 Troubleshooting |
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| Operator Hears Tones |
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| Operator Hears Tones | 6 | |
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Possible Cause: If the operator receives coverage calls intended for the VMS/AA because there were no ports available, the operator will hear the signalling information intended for the VMS/AA.
What to Do: Repair out of service ports or add more VMS ports as necessary so that overflow does not go to operator.
Calls From a Remote System Do Not |
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Reach the Centralized Voice | 6 |
Messaging System |
The following are likely circumstances in which calls do not reach the centralized voice messaging system:
■System programming is incorrect. Some of the problems described in this section can occur when a system manager makes a change in a networked system’s local dial plan,
■A selected tandem facility between the caller or called VMI extension is out of service. Check the error logs and if the error indicates an out of service condition, call the Lucent Technologies Helpline at 1 800
■No
■A technician may be performing maintenance on tandem trunks included in the routes for the call.
■A power failure may have occurred at the destination system or at another networked system whose tandem trunks are included in routes for the call.
Possible Cause 1: Calling group used to route calls to the centralized VMS/AA is not programmed correctly or the coverage programming is not correct.
What to Do: Check the programming for the calling group:
■Verity that the calling group type is Integrated VMI.
■Verify that the calling group has a
Check the coverage programming:
