MERLIN LEGEND Communications System Release 6.1 | Issue 1 |
Network Reference | August 1998 |
6 Troubleshooting |
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MLX Displays: Network Call Display Problems | Page |
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Possible Cause 2: More than three analog spans are involved in the call.
What to Do: This may occur when calls are transferred or forwarded multiple times across analog facilities. Consider changing to digital facilities if this situation occurs frequently. Contact your Lucent Technologies representative or Local Authorized Dealer for instructions.
If the problem is not solved with the above instructions, call the Lucent
Technologies Helpline at 1 800
MLX Displays: Network | 6 |
Call Display Problems |
There are several possible causes for this problem, all of them easy to check:
Possible Cause 1:
What to Do: Check the call routing and find out whether any tandem tie trunks are included in the route. You may need to contact the coordinating system manager. If the call originated from the PSTN on a PRI or BRI facility with Automatic Number Identification (ANI), the original calling party information displays when private network routing is over tandem PRI trunks only. Check the call routing and see whether any tandem tie trunks are included in the route.
Possible Cause 2: Call transferred to the extension.
What to Do: If the call was transferred to the extension, only the transfer originator information displays, not the name and/or number of the original caller, even if PRI ANI was available for the original call.
Possible Cause 3: Display Preference setting for MLX incorrect
What to Do: If the call route for an intersystem call includes only tandem PRI trunks and the call was not transferred, the Display Preference setting for the MLX display telephone extension may not be programmed as you expect. The factory setting displays the caller’s extension number. Check System Planning Form, MLX Telephones, for the recipient extension or see “Display Preferences
for Intersystem Calls” on page 31 to check the setting through system programming. If you see the word “Ext” in the display, change the programming to Both.
You can see a report for the extension, showing the display preference, by choosing the 3ULQW option on the System Programming menu, then selecting ([W ,QIRand entering the extension number. If the display shows a
