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Lucent Technologies 555-661-150 manual Merlin Legend

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Troubleshooting Alarm Password Error Log Report Maintenance Network Configurations Page2-50 Issue 1 August Remote Access Console Procedure PC Procedure Backup

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MERLIN LEGEND®

Communications System

Release 6.1

Network Reference

555-661-150 Comcode 108289703 Issue 1

August 1998

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Lucent Technologies 555-661-150 manual Merlin Legend

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Contents

Merlin Legend Your Responsibility for Your System’s Security Contents Call-Handling Scenarios Security Troubleshooting Customer Support Information Voice/Fax Messaging Systems Figures Issue Tables Cross-Network Display Information Touch-Tone Receiver Requirements Issue Release 6.1 Enhancements August New Features and Enhancements Centralized Voice Messaging Smdr PRI Switch Type Test Private Networks Release 6.0 Enhancements February Merlin Legend Communications System Release Queue Control Group Calling Enhancements Centrex Transfer via Remote Call Forwarding Prompt-Based Overflow Authorization Codes Remote Call Forwarding Merlin Legend Communications System Release Important Safety Instructions Issue Intended Audience About This Book Terms and Conventions Used How to Use This BookLines, Trunks, and Facilities Typographical Conventions Product Safety Labels Related Documents SecuritySystem Documents Telephone User Support Miscellaneous User Support System Operator SupportDocumentation for Qualified Technicians How to Comment on This Book Introduction Networking Concepts Merlin Legend Communications System Release Benefits of Networking Merlin Legend Communications System Release Tandem Trunking and Tandem Switching1 ML D Public Switched Telephone Network Pstn DEF E Network Configurations ML B ML a ML C Star Configuration Three Systems Lines and Trunks PRI Call information indicating Series Configuration Four Systems P R I M L C Tandem Trunking and Tandem Switching Pstn DEF E ML C ML B Software Defined Network SDN Configuration Considerations Uniform Dial Plan Uniform Dial Plans Centralized Voice Messaging System Configuration Requirements Tandem Facilities Implementation of Centralized VMS/AA T N Example Merlin Legend Communications System Release Networking Voice Messaging Systems Definity C Call-Handling Scenarios Non-Local Dial Plan Networking Guidelines Call-Handling Scenarios Issue Issue Merlin Legend Communications System Release Automatic Route Selection ARS Programming Remote Access over Tandem Trunks Remote AccessSecurity SECURITYlALERT Tandem Trunks Programming Regular Remote Access Issue Security SECURITYlALERT Network Configuration Scenarios Merlin Legend Communications System Release Scenario 1 Two Systems, Tandem PRI Facilities New York, NY ML a Merlin Legend Communications System Release Merlin Legend Communications System Release Non-Local Dial Plans and Facilities Planning Merlin Legend Communications System Release Route Pool=3362, tandem PRI trunks FRL=3, Data Merlin Legend Communications System Release VMS/AA FRL Routing for Outside Calls On next Merlin Network Intersystem Calling 35,75 $1*/2 Company Needs Scenario 2 Two Systems, Tandem Tie Facilities Scenario 2 Company Floor Plans General Needs Work Group Needs Work Group Needs Work Group Needs Individual Needs Staff Members Individual Needs General System Description Company-Wide System Equipment and Features Merlin Legend Communications System Release Work Groups Merlin Legend Communications System Release Individuals Non-Local Dial Plans and Facilities Planning Network Planning Scenario 2 Overview Merlin Legend Communications System Release Merlin Legend Communications System Release Call-Handling Scenarios ARS Access Code Switch Page2-50 Issue 1 August Routing for Outside Calls Dials Page2-53 Issue 1 August Intersystem Calling FRL=6 MLX-5D Page2-56 Issue 1 August Scenario 3 Four Systems in a Series, Mixed Facilities ML J Non-Local Dial Plans and Facilities Planning August 13. UDP Extension Ranges Scenario Scenarios ARS Access Code Remote Access QCC Coverage for Calling Group Overflow Some Tandem to Sys. K Local Pstn Tandem to Sys. M All Routing for Outside Calls System K System M Intersystem Calling $7/5 System L. Calling 35,75 Scenario 4 Four Systems in a Star Mixed Facilities ML E Non-Local Dial Plans and Facilities Planning Merlin Legend Communications System Release Merlin Legend Communications System Release On next Page2-80 Issue 1 August VMI conversion number for Programmed on Calls to Area Code Page2-84 Routing for Outside Calls Route 1, System G ARS absorbs no System F System G trunk Scenario 5 Large System Hub DEF a Non-Local Dial Plans and Facilities Planning August 23. UDP Extension Ranges Scenario Programmed on This System Switch Identifiers Routing for Outside Calls Plus Intersystem Calling $52 August Account Code Entry Alarm Allowed/Disallowed Lists Authorization CodeAuto Answer All Auto Answer Intercom Automatic Route Selection ARS Callback Barge-In Calling Restrictions Caller ID Centralized Voice Messaging Release 6.1 and Later Systems Camp-On Computer Telephony Integration CTI Link Conference Digital Data Calls Coverage Direct Station Selector DSS Direct-Line Console DLCDirect Voice Mail Directories Display Extended Station Status Do Not Disturb Group Calling Forward and Follow Me Group Calling Hfai Hands Free Answer on Intercom Labeling HotLineMessaging Music On Hold Night ServicePaging Personal Lines ParkPickup Pools Primary Rate Interface PRI and T1 Queued Call Console QCC Reminder Service Remote Access Signal/Notify Service Observing Smdr Station Message Detail Recording UDP Calls Recorded at All Systems Extension to non-local extension No UDP Calls Recorded at All Systems Speed Dial Transfer System Renumbering Voice Messaging Interface VMI Voice Announce to Busy Feature Interactions Voice Messaging Interface VMI Security Overview Overview On next Facility Restriction Levels Remote Access Remote Access Default Class-of-Restriction Settings Merlin Legend Communications System Release Merlin Legend Communications System Release How Facility Restrictions Levels Work in a Network Facility Restriction Levels Applied to Network Calls Call Allowed? Merlin Legend Communications System Release Network Management Pool Assignment General Programming in Private Networks Automatic Route Selection ARS Setting Up ARS for Private Network Use Facility Restriction Levels for Extensions Remote Access with Barrier Codes Clock Synchronization Pstnpstn System Date and Time Did Trunks Tie Trunks Group Calling Enhancement PRI Centralized VMS/AA Centralized Voice Messaging Programming SECURITYlALERT Centralized Automated Attendant Programming Non-Local Dial Plan Numbering Planning Guidelines Valid Entries Programming Instructions Task List Non-Local Dial Plan Numbering Switch Identifiers Task List Switch Identifiers To enter an identifier for a block of trunks Programming Instructions Tandem PRI Facilities PRI Facilities Switch Type Console Procedure PC Procedure Task List Switch Type Uniform Dial Plan Routing Facility Restriction Levels UDP Routes Digit Absorption Other Prepended Digits Voice and/or Data Routing Console Procedures PC Procedures To specify routes Task List Display Preferences For Intersystem Calls Display Preferences For Intersystem Calls August Troubleshooting Troubleshooting Guidelines Preparation Reviewing the Non-Local Dial Plan and Routing Verifying Switch Identifiers Call to a Non-Local Extension Unexpected Busy Tone Call to Non-Local Extension Silence or Fast Busy Tone Possible Cause 2 Callback Queuing is not used SECURITYlALERT Merlin Legend Communications System Release System a LEGEND-PBX→System B LEGEND-Ntwk→System C LEGEND-PBX Call to Non-Local Extension Warble Tone Error Tone Merlin Legend Communications System Release Calls to Non-Local Extensions Unexpected Busy Tone Call to Non-Local Extension Reaches Wrong Extension Transfer to Non-Local Extension Not Completed Call to Non-Local Extension Message from CO Transfer Call to Non-Local Extension Does Not Return Did Calls Not Completed Conference Cannot Add Call Troubleshooting Did Calls Not Completed ARS Calls Are Blocked Callback Does Not Work Network Call Transmission Level Volume Too Low or Too High System B Possible Cause 2 Call transferred to the extension MLX Displays Network Call Display Problems Possible Cause 4 Transfer completed too quickly PassageWay Call Display Problems Did or PRI Dial-Plan Routed Calls Not Completed ARS Calls Go to System Operator Unassigned Extension Possible Cause Clocks are not properly synchronized Excessive Line Noise on Voice Data Calls Operator Hears Tones August Merlin Legend Communications System Release System a LEGEND-PBX→System B LEGEND-Ntwk→System C LEGEND-PBX No Message Waiting Light Update Hqhudo Merlin Legend Communications System Release Support Telephone Number Customer Support Information FCC Notification Repair Information Merlin Legend Communications System Release Installation Operational Procedures DOC Notification Repair Information DOC Certification No 4095A CSA Certification No. LR Load No Merlin Legend Communications System Release Merlin Legend Security of Your System Preventing Toll Fraud Toll Fraud Prevention Preventive Measures A-12 A-13 A-14 Security Risks Associated with the Remote Access Feature Educating Users Other Security Hints Detecting Toll Fraud Educating Operators Establishing a Policy Physical Security Choosing PasswordsLimiting Outcalling Limited Warranty Limitation of Liability Limitation of Liability Remote Administration Maintenance August Sample Reports Table B-1 For See Table B-2 Menu Option Report Name Description B-4 Maintenance and Troubleshooting guide Dial Plan for Pools Dial Plan Report B-7 Dial Plan Report B-8 Print Menu Option Non-Local Dial Plan Report Print Menu Option 7UXQN,QIRDQG7 Tie Trunk Information Report Print Menu Option 7UXQN,QIRDQG Did Trunk Information Report Print Menu Option 7UXQN,QIRDQG*HQHUDO General Trunk Information Report DS1 Information Report Print Menu Option 35,,QIR Sections PRI Information Report PRI Information Report B-15 OP/P Both Print Menu Option 5PRWH$FFHVV Sections Remote Access Disa Information Report Disallowed Lists Report Access to Disallowed Lists ReportPrint Menu Option LVDOORZ7R Print Menu Option $56 Sections Automatic Route Selection Report Print Menu Option Wluhfw Extension Directory Report QIR plus extension number Extension Information Report Sample Reports Extension Information Report B-23 EXT # Label Direct Group Calling Information Report Local Members Only 5300 Error Log Report Print Menu Option 6ZLWFK Switch 56 Data Information Report Sample Reports Switch 56 Data Information Report B-28 Voice/Fax Messaging Systems Merlin Legend System Supported System ConsiderationsIntuity Audix Merlin Legend Mail Messaging IS-III Audix Voice Power Fax Messaging in a Centralized Voice Mail Configuration System Requirements for Touch-Tone Receivers Touch-Tone Receiver Requirements Touch-Tone Receiver Requirements Or more Table D-5. Modules with TTRs No. of TTRs Merlin Legend Communications System Release Merlin Legend Communications System Release Numerics ItalicsAccunet Adds ANI AMIARS Ascap B8ZS BackupBandwidth Barrier code BMI BIS Btmi BRICAS CAT CMS COR ConversantCRC CTI link CSUCyclic redundancy Check DHG DFTDid Dnis DLCDOS DS0 DSS DSLDTE EIA FCC GPA FRL HFU HfaiIclid Isdn Is II/III LDN LANLED Merlin Legend MFM Multi-Function MonitoredModule Multiline Multiplexing OPT NI-1 BRIOPX PFT PBX PRI RAM QCCROM SDN SAASID Smdr Alert Adapter Switch Star configurationSwitched Switchhook flash Tapi TTR TsapiUDP VDC VACVMI VPN Index Call reaches wrong extension, 6-14 Call volume Feature interactions, 3-10 Disallowed Lists Report, B-19 Index IN-4 Index IN-5 Index IN-6 Merlin Legend Communications System Release IN-8 Programming, 5-23 troubleshooting, 6-9,6-10,6-28 IN-10 IN-11 Index IN-12

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