Lucent Technologies 555-661-150 manual Centralized Voice Messaging

MERLIN LEGEND Communications System Release 6.1	Issue 1
Network Reference 555-661-150	August 1998
New Features and Enhancements
Release 6.1 Enhancements (August 1998)	Page xvi
Centralized Voice Messaging	0

One or more MERLIN LEGEND systems (Release 6.1 or later) can share the voice messaging system (VMS) of another MERLIN LEGEND system, provided the systems are directly connected to the system with the VMS. In this configuration, the system containing the VMS is known as the hub. This sharing of the VMS is called “Centralized Voice Messaging.” Centralized Voice Messaging includes the functions of voice mail, Automated Attendant, and fax messaging. See the Network Reference for detailed information about Centralized Voice Messaging.

Centralized Voice Messaging offers the following benefits:

■Private-networked MERLIN LEGEND systems do not need a local VMS. Having systems use a centralized VMS instead of separate VMS’s is more economical.

■Users that travel between sites can dial the same digits anywhere in the private network to access the voice messaging system. For example, a salesperson headquartered in Cincinnati can dial the same four digits at the company’s Los Angeles office to retrieve voice messages.

■Productivity is enhanced because messages can be forwarded and broadcasted to all personnel within the private network.

■Calling groups on networked systems can send overflow coverage to a shared VMS, so that an incoming caller can leave a message instead of waiting in a queue.

■The VMS can light the Message Waiting lights on multiple MERLIN LEGEND systems in a private network. This greater efficiency saves time because a user only has to look at his or her telephone to determine if he or she has a message.

Group Calling Enhancements 0

A calling group can have a single non-local member that is defined by the Uniform Dial Plan and exists on another MERLIN LEGEND Communications System connected by a tandem trunk to the local system. If a calling group contains a non-local member, the non-local member must be the only member in the calling group. See the Network Reference for details.

A calling group containing a single non-local member can be used for the same purposes as a calling group containing local extensions, including:

■Night Service. Night Service coverage can be provided across a private network to a centralized Automated Attendant, a non-local calling group, a QCC queue, a DLC, or any individual extension on the remote system, such as a night bell.

■Group Coverage. Group Coverage can be provided across a private network to a VMS, a non-local calling group, a QCC queue, a DLC, or any individual extension on the remote system.