MERLIN LEGEND Communications System Release 6.1 | | Issue 1 |
Network Reference 555-661-150 | | August 1998 |
3 Feature Interactions | | |
| Queued Call Console (QCC) | | Page 3-20 |
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| Queued Call Console (QCC) | 3 |
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For Release 6.0 systems, an extension may not have its calls covered by a QCC on another system.
For Release 6.1 and later systems, overflow coverage for calling groups or Night Service coverage to a non-local QCC queue can be accomplished by creating a local calling group with a single non-local member as the overflow coverage receiver for the calling group.
The non-local extension number assigned to the calling group is the extension assigned to the QCC queue at the receiving system and must be programmed within a range in the sending system’s non-local dial plan.
In Release 6.1 and later systems, a calling group with a non-local member can be used as a QCC position busy backup. This allows calls to be routed across the private network to a non-local QCC queue, a non-local calling group, or to an individual non-local extension.
For Release 6.0 and later systems, a QCC operator can manually extend a non-local dial plan extension call to a local extension, a non-local dial plan extension, or a destination outside the private network. In Release 6.1 and later systems, the QCC operator can use the DSS to place or transfer calls to non-local extensions. The DSS can be used to manually or automatically extend calls to non-local extensions.
If the QCC operator manually extends a call to a busy or invalid non-local extension, the manual transfer can be returned only if the manual transfer took place over tandem PRI trunks. If the transfer took place over tandem tie trunks or the transfer was automatically completed over PRI tandem trunks, it is not returned in the event that the destination is busy or invalid.
A QCC Pool Status button shows activity on private network trunk pools as well as other trunk pools on the local system.
A call from a non-local dial plan extension over tandem trunks can be prioritized as an LDN or Dial 0 call to the QCC. A call from the QCC to a non-local dial plan extension is treated as an outside call for the purpose of the Conference Join function.
Reminder Service does not function across a private network.
