MERLIN LEGEND Communications System Release 6.1 |
| Issue 1 | |
Network Reference |
| August 1998 | |
6 Troubleshooting |
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| ARS Calls Go to System Operator (Unassigned Extension) |
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| ARS Calls Go to System | 6 | |
| Operator (Unassigned Extension) | ||
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Possible Cause: System managers in your private network may have set up ARS and remote access to route outgoing calls to PSTN facilities on switches where these calls are most economical.
What to Do: If such calls are reaching a system operator (unassigned extension) on a networked system, rather than being routed to the PSTN, the coordinating system manager must check the tandem facilities that carry calls to the system where the operator is located. The problem is caused when one or more tandem trunks has no switch identifier (the factory setting).
If this is not the problem, call the Lucent Technologies Helpline at 1 800
DID or PRI | 6 |
Calls Not Completed |
Possible Cause 1: DID and PRI calls cannot be routed to a
ECS or DEFINITY ProLogix Solutions system.
What to Do: Verify system programming and the digits received from the PSTN. Refer to Chapter 5,
Possible Cause 2: DID or PRI routing not correct
What to Do: The coordinating system manager should check the DID or PRI routing. These calls may come into one networked switch and be routed across the private network to an extension on another system in the private network. The routing must specify the correct tandem trunk pools, extension numbers, and digit manipulation.
If the routing is correct, contact the service provider. If the service provider instructs you to do so, call the Lucent Technologies Helpline at 1 800
