Merlin Legend
 Your Responsibility for Your System’s Security
 Contents
 Call-Handling Scenarios
 Security
 Troubleshooting
 Customer Support Information
 Voice/Fax Messaging Systems
 Figures
 Issue
 Tables
 Cross-Network Display Information
 Touch-Tone Receiver Requirements
 Issue
 Release 6.1 Enhancements August
New Features and Enhancements
 Centralized Voice Messaging
 Smdr
 PRI Switch Type Test
 Private Networks
Release 6.0 Enhancements February
 Merlin Legend Communications System Release
 Queue Control
Group Calling Enhancements
 Centrex Transfer via Remote Call Forwarding
Prompt-Based Overflow
 Authorization Codes Remote Call Forwarding
 Merlin Legend Communications System Release
 Important Safety Instructions
 Issue
 Intended Audience
About This Book
 Terms and Conventions Used
How to Use This Book
Lines, Trunks, and Facilities
 Typographical Conventions
Product Safety Labels
 Related Documents
Security
System Documents
Telephone User Support
 Miscellaneous User Support
System Operator Support
Documentation for Qualified Technicians
 How to Comment on This Book
 Introduction
 Networking Concepts
 Merlin Legend Communications System Release
 Benefits of Networking
 Merlin Legend Communications System Release
 Tandem Trunking and Tandem Switching1
 ML D
Public Switched Telephone Network Pstn
 DEF E
Network Configurations
 ML B ML a ML C
Star Configuration Three Systems
 Lines and Trunks
 PRI
 Call information indicating
 Series Configuration Four Systems
 P R I M L C
 Tandem Trunking and Tandem Switching
 Pstn
DEF E
 ML C ML B
Software Defined Network SDN Configuration
 Considerations
 Uniform Dial Plan
 Uniform Dial Plans
 Centralized Voice Messaging System
Configuration Requirements
 Tandem Facilities
 Implementation of Centralized VMS/AA
 T N
Example
 Merlin Legend Communications System Release
 Networking Voice Messaging Systems
Definity C
 Call-Handling Scenarios
 Non-Local Dial Plan
Networking Guidelines
 Call-Handling Scenarios
 Issue
 Issue
 Merlin Legend Communications System Release
 Automatic Route Selection ARS
 Programming Remote Access over Tandem Trunks
Remote Access
Security
 SECURITYlALERT
 Tandem Trunks
Programming Regular Remote Access
 Issue
 Security
 SECURITYlALERT
 Network Configuration Scenarios
 Merlin Legend Communications System Release
 Scenario 1 Two Systems, Tandem PRI Facilities
 New York, NY
ML a
 Merlin Legend Communications System Release
 Merlin Legend Communications System Release
 Non-Local Dial Plans and Facilities Planning
 Merlin Legend Communications System Release
 Route Pool=3362, tandem PRI trunks FRL=3, Data
 Merlin Legend Communications System Release
 VMS/AA
 FRL
 Routing for Outside Calls
 On next
 Merlin Network
 Intersystem Calling
 35,75
 $1*/2
 Company Needs
Scenario 2 Two Systems, Tandem Tie Facilities
 Scenario 2 Company Floor Plans
 General Needs
 Work Group Needs
 Work Group Needs
 Work Group Needs
 Individual Needs Staff Members
Individual Needs
 General System Description
Company-Wide System Equipment and Features
 Merlin Legend Communications System Release
 Work Groups
 Merlin Legend Communications System Release
 Individuals
 Non-Local Dial Plans and Facilities Planning
Network Planning
 Scenario 2 Overview
 Merlin Legend Communications System Release
 Merlin Legend Communications System Release
 Call-Handling Scenarios
 ARS Access Code Switch
 Page2-50 Issue 1 August
 Routing for Outside Calls
 Dials
 Page2-53 Issue 1 August
 Intersystem Calling
 FRL=6 MLX-5D
 Page2-56 Issue 1 August
 Scenario 3 Four Systems in a Series, Mixed Facilities
 ML J
 Non-Local Dial Plans and Facilities Planning
 August
 13. UDP Extension Ranges Scenario
 Scenarios
 ARS Access Code Remote Access
 QCC Coverage for Calling Group Overflow
 Some
 Tandem to Sys. K Local Pstn Tandem to Sys. M All
 Routing for Outside Calls
 System K
 System M
 Intersystem Calling
 $7/5
 System L. Calling
 35,75
 Scenario 4 Four Systems in a Star Mixed Facilities
 ML E
 Non-Local Dial Plans and Facilities Planning
 Merlin Legend Communications System Release
 Merlin Legend Communications System Release
 On next
 Page2-80 Issue 1 August
 VMI conversion number for
 Programmed on
 Calls to Area Code
 Page2-84
 Routing for Outside Calls
 Route 1, System G ARS absorbs no
 System F
System G trunk
 Scenario 5 Large System Hub
 DEF a
 Non-Local Dial Plans and Facilities Planning
 August
 23. UDP Extension Ranges Scenario
 Programmed on This System Switch Identifiers
 Routing for Outside Calls
 Plus
 Intersystem Calling
 $52
 August
 Account Code Entry
Alarm
 Allowed/Disallowed Lists
Authorization Code
Auto Answer All
Auto Answer Intercom
 Automatic Route Selection ARS
 Callback
Barge-In
 Calling Restrictions
Caller ID
 Centralized Voice Messaging Release 6.1 and Later Systems
Camp-On
 Computer Telephony Integration CTI Link
 Conference
 Digital Data Calls
Coverage
 Direct Station Selector DSS
Direct-Line Console DLC
Direct Voice Mail
Directories
 Display
 Extended Station Status
Do Not Disturb
 Group Calling
Forward and Follow Me
 Group Calling
 Hfai
Hands Free Answer on Intercom
 Labeling
HotLine
Messaging
 Music On Hold
Night Service
Paging
 Personal Lines
Park
Pickup
Pools
 Primary Rate Interface PRI and T1
 Queued Call Console QCC
Reminder Service
 Remote Access
 Signal/Notify
Service Observing
 Smdr
Station Message Detail Recording
 UDP Calls Recorded at All Systems
Extension to non-local extension
 No UDP Calls Recorded at All Systems
Speed Dial
 Transfer
System Renumbering
 Voice Messaging Interface VMI
Voice Announce to Busy
 Feature Interactions Voice Messaging Interface VMI
 Security
 Overview
 Overview
 On next
 Facility Restriction Levels Remote Access
 Remote Access Default Class-of-Restriction Settings
 Merlin Legend Communications System Release
 Merlin Legend Communications System Release
 How Facility Restrictions Levels Work in a Network
 Facility Restriction Levels Applied to Network Calls
 Call Allowed?
 Merlin Legend Communications System Release
 Network Management
 Pool Assignment
General Programming in Private Networks
 Automatic Route Selection ARS
Setting Up ARS for Private Network Use
 Facility Restriction Levels for Extensions
 Remote Access with Barrier Codes
 Clock Synchronization
 Pstnpstn
 System Date and Time
 Did Trunks
Tie Trunks
 Group Calling Enhancement
 PRI
 Centralized VMS/AA
 Centralized Voice Messaging Programming
 SECURITYlALERT
 Centralized Automated Attendant Programming
Non-Local Dial Plan Numbering
 Planning Guidelines
 Valid Entries
 Programming Instructions
Task List Non-Local Dial Plan Numbering
 Switch Identifiers
 Task List Switch Identifiers
 To enter an identifier for a block of trunks
Programming Instructions
 Tandem PRI Facilities
 PRI Facilities Switch Type
 Console Procedure PC Procedure
Task List Switch Type
 Uniform Dial Plan Routing
 Facility Restriction Levels
UDP Routes
 Digit Absorption
 Other Prepended Digits
 Voice and/or Data Routing
 Console Procedures PC Procedures To specify routes
 Task List Display Preferences For Intersystem Calls
Display Preferences For Intersystem Calls
 August
 Troubleshooting
 Troubleshooting Guidelines Preparation
 Reviewing the Non-Local Dial Plan and Routing
 Verifying Switch Identifiers
 Call to a Non-Local Extension Unexpected Busy Tone
 Call to Non-Local Extension Silence or Fast Busy Tone
 Possible Cause 2 Callback Queuing is not used
 SECURITYlALERT
 Merlin Legend Communications System Release
 System a LEGEND-PBX→System B LEGEND-Ntwk→System C LEGEND-PBX
 Call to Non-Local Extension Warble Tone Error Tone
 Merlin Legend Communications System Release
 Calls to Non-Local Extensions Unexpected Busy Tone
 Call to Non-Local Extension Reaches Wrong Extension
 Transfer to Non-Local Extension Not Completed
Call to Non-Local Extension Message from CO
 Transfer Call to Non-Local Extension Does Not Return
 Did Calls Not Completed
Conference Cannot Add Call
 Troubleshooting Did Calls Not Completed
 ARS Calls Are Blocked
 Callback Does Not Work
Network Call Transmission Level Volume Too Low or Too High
 System B
 Possible Cause 2 Call transferred to the extension
MLX Displays Network Call Display Problems
 Possible Cause 4 Transfer completed too quickly
PassageWay Call Display Problems
 Did or PRI Dial-Plan Routed Calls Not Completed
ARS Calls Go to System Operator Unassigned Extension
 Possible Cause Clocks are not properly synchronized
Excessive Line Noise on Voice Data Calls
 Operator Hears Tones
 August
 Merlin Legend Communications System Release
 System a LEGEND-PBX→System B LEGEND-Ntwk→System C LEGEND-PBX
 No Message Waiting Light Update
 Hqhudo
 Merlin Legend Communications System Release
 Support Telephone Number
Customer Support Information
 FCC Notification Repair Information
 Merlin Legend Communications System Release
 Installation Operational Procedures
 DOC Notification Repair Information
 DOC Certification No 4095A CSA Certification No. LR Load No
 Merlin Legend Communications System Release
 Merlin Legend
 Security of Your System Preventing Toll Fraud
 Toll Fraud Prevention
 Preventive Measures
 A-12
 A-13
 A-14
 Security Risks Associated with the Remote Access Feature
 Educating Users
Other Security Hints
 Detecting Toll Fraud
Educating Operators
 Establishing a Policy
 Physical Security
Choosing Passwords
Limiting Outcalling
 Limited Warranty Limitation of Liability
 Limitation of Liability
Remote Administration Maintenance
 August
 Sample Reports
 Table B-1 For See
 Table B-2 Menu Option Report Name Description
 B-4
 Maintenance and Troubleshooting guide
 Dial Plan for Pools
Dial Plan Report
 B-7
 Dial Plan Report B-8
 Print Menu Option
Non-Local Dial Plan Report
 Print Menu Option 7UXQN,QIRDQG7
Tie Trunk Information Report
 Print Menu Option 7UXQN,QIRDQG
Did Trunk Information Report
 Print Menu Option 7UXQN,QIRDQG*HQHUDO
General Trunk Information Report
 DS1 Information Report
 Print Menu Option 35,,QIR Sections
PRI Information Report
 PRI Information Report B-15
 OP/P
 Both
 Print Menu Option 5PRWH$FFHVV Sections
Remote Access Disa Information Report
 Disallowed Lists Report
Access to Disallowed Lists Report
Print Menu Option LVDOORZ7R
 Print Menu Option $56 Sections
Automatic Route Selection Report
 Print Menu Option Wluhfw
Extension Directory Report
 QIR plus extension number
Extension Information Report
 Sample Reports Extension Information Report B-23
 EXT # Label
Direct Group Calling Information Report Local Members Only
 5300
 Error Log Report
 Print Menu Option 6ZLWFK
Switch 56 Data Information Report
 Sample Reports Switch 56 Data Information Report B-28
 Voice/Fax Messaging Systems
 Merlin Legend System
Supported System Considerations
Intuity Audix
Merlin Legend Mail
 Messaging
IS-III Audix Voice Power
 Fax Messaging in a Centralized Voice Mail Configuration
 System Requirements for Touch-Tone Receivers
Touch-Tone Receiver Requirements
 Touch-Tone Receiver Requirements
 Or more
 Table D-5. Modules with TTRs No. of TTRs
 Merlin Legend Communications System Release
 Merlin Legend Communications System Release
 Numerics
Italics
Accunet
Adds
 ANI
AMI
ARS
Ascap
 B8ZS
Backup
Bandwidth
Barrier code
 BMI
BIS
 Btmi
BRI
CAS
CAT
 CMS
 COR
Conversant
CRC
 CTI link
CSU
Cyclic redundancy
Check
 DHG
DFT
Did
 Dnis
DLC
DOS
DS0
 DSS
DSL
DTE
EIA
 FCC
 GPA
FRL
 HFU
Hfai
Iclid
 Isdn
Is II/III
 LDN
LAN
LED
 Merlin Legend
 MFM
 Multi-Function
Monitored
Module Multiline
Multiplexing
 OPT
NI-1 BRI
OPX
 PFT
PBX
 PRI
 RAM
QCC
ROM
 SDN
SAA
SID
Smdr
 Alert Adapter Switch
Star configuration
Switched
Switchhook flash
 Tapi
 TTR
Tsapi
UDP
 VDC
VAC
VMI
VPN
 Index
 Call reaches wrong extension, 6-14 Call volume
 Feature interactions, 3-10 Disallowed Lists Report, B-19
 Index IN-4
 Index IN-5
 Index IN-6
 Merlin Legend Communications System Release
 IN-8
 Programming, 5-23 troubleshooting, 6-9,6-10,6-28
 IN-10
 IN-11
 Index IN-12