Lucent Technologies 555-661-150 manual Individuals

MERLIN LEGEND Communications System Release 6.1	Issue 1
Network Reference 555-661-150	August 1998
2 Call-Handling Scenarios
Network Configuration Scenarios	Page 2-43

second. No additional data communications equipment (DCE) is required. The engineers sometimes use the group videoconferencing system described earlier in this section, which requires two MLX ports.

■Factory and Warehouse Personnel. People in the warehouse and factory hear loudspeakers from the paging system. When a call comes into these areas, extra bells alert personnel on the floor.

■Sales Group. Remote Access passwords (barrier codes) help ensure that field representatives, not hackers, are able to first access the systems and then call out; passwords are associated with FRL restrictions, and the system manager changes the passwords often.

Although most reps do not have on-site offices, they do have voice mailboxes in the centralized VMS, generally using phantom extensions. Regional reps in the West Coast and Headquarters offices have system extensions for the convenience of customers, but frequently use the Remote Call Forwarding feature to send their calls to their off-site offices.

Individuals

The following equipment, features, and applications meet the needs of individuals at the company:

■Executives. Executives use the Do Not Disturb feature to prevent calls from ringing while in meetings and conferences. They also use the

Authorization Codes feature for calling from any extension using their own calling privileges. Executives use MLX-16DP®telephones. (See below for a description of how executive calls are covered.)

■Executive Secretaries. The system’s Shared System Access (SSA) buttons allow secretaries to answer their bosses’ calls. The system’s Notify feature allows assistants to visually alert executives when a caller is waiting. When the callers request it, the secretaries can transfer them to voice mail using the Direct Voice Mail feature.

NOTE:

The Direct Voice Mail feature works only when the person calling and the person being called are located on the same MERLIN LEGEND system.

When a secretary is unavailable, she uses either the centralized voice messaging system (after hours) or another secretary as backup. Each secretary has SSA buttons for each executive; calls for a secretary’s own boss ring immediately; calls for another executive ring after a delay. When calls on SSA buttons cover to centralized VMS/AA, they go to the managers’ mailboxes. Secretaries use MLX-20L telephones so that they can easily dial for their bosses.