MERLIN LEGEND Communications System Release 6.1 | Issue 1 |
Network Reference 555-661-150 | August 1998 |
New Features and Enhancements | |
Release 6.1 Enhancements (August 1998) | Page xvii |
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■Calling group overflow coverage. Calling group overflow coverage can be provided by a centralized VMS, a non-local calling group, a QCC queue, a DLC, or any individual extension on the remote system.
■Calls directed to another system. Lines connected to remote systems can be answered by any extension programmed to answer the call, such as a centralized Automated Attendant or a system operator (QCC or DLC).
When an Automated Attendant transfers a call to a non-local extension, the transferring MERLIN LEGEND system monitors the call to ensure that it is answered. If the non-local extension is not available or the call is not answered within the transfer redirect timeout period (fixed at 32 seconds), the call stops ringing at the non-local destination and is redirected to the extension on the same system as the Automated Attendant that is programmed to receive redirected calls. This redirect extension can be a QCC queue, a calling group, or an individual extension.
Now users can press a Direct Station Selector (DSS) button for a non-local extension to make or transfer calls to that extension. However, no busy indication is displayed by the DSS for non-local extensions.
The Forward feature now can be used to send calls to non-local extensions across the private network.
In addition to SMDR options for non-network calls placed to and from the local system, system managers now can program SMDR to log incoming and outgoing UDP calls, or they can choose to log no UDP calls. The factory setting is to record all UDP calls.
Customers who use a call accounting system may not want to fill the database with calls coming and going across the private network. These customers may choose not to log UDP calls.
Decrease in Call Set-Up Time | 0 |
The set-up time for a call across a private network has been reduced by programming the number of UDP digits expected.
