MERLIN LEGEND Communications System Release 6.1 | Issue 1 |
Network Reference | August 1998 |
1 Introduction |
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Centralized Voice Messaging System | Page |
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In the next chapter, we look at planning and setting up dial plans across a private network, as well as the use of routing and other system management features.
Centralized Voice Messaging System | 1 | |
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In Release 6.1 and later, MERLIN LEGEND Communications Systems connected in a private network by tandem trunks may share a centralized voice and fax messaging system and automated attendant (VMS/AA). The centralized VMS/AA is connected to one of the MERLIN LEGEND systems which is then known as the “VMS hub” system. “Remote” MERLIN LEGEND systems which are directly connected to the “VMS hub” system by tandem trunks can then share the Centralized VMS/AA.
Coverage and overflow calls using calling groups from the VMS hub and any of the remote systems can be sent to the centralized VMS/AA. System users retrieving voice mail can call the same number from any location and be directly connected to the centralized VMS/AA. The centralized VMS/AA updates Message Waiting lights across the private network for its subscribers on remote systems.
NOTE:
A private network can include more than one VMS hub with a centralized
VMS/AA system. Each system in the private network may also have local
VMS/AA systems. However, a single extension can have only one
voice mailbox.
Configuration Requirements | 1 |
A centralized VMS/AA is subject to the following configuration requirements and constraints:
■A DEFINITY ECS or DEFINITY Prologix cannot share a centralized VMS/AA with a MERLIN LEGEND system.
■The VMS hub system and all remote systems sharing a centralized VMS/AA must be MERLIN LEGEND Release 6.1 or later systems.
■Each MERLIN LEGEND system must be configured as Hybrid/PBX.
■Networked MERLIN LEGEND systems that are not directly connected to the “VMS hub” system (more than one span away) cannot share the centralized VMS/AA.
■More than one centralized VMS/AA can be configured in a single private network. These centralized VMS/AA systems can share a VMS hub, or have separate VMS hubs.
■Any MERLIN LEGEND system in a private network may also have a local VMS/AA system that is not shared.
■Each extension in the system can have only one voice mailbox, no matter how many VMS/AA systems are available.
