Lucent Technologies 555-661-150 manual Group Calling Enhancement

MERLIN LEGEND Communications System Release 6.1		Issue 1
Network Reference 555-661-150		August 1998
5 Network Management
	General Programming in Private Networks	Page 5-10
	Group Calling Enhancement	5

In Release 6.1 and later, a calling group may have a single non-local member that is defined under the Uniform Dial Plan as existing on another MERLIN LEGEND Communications System connected by a tandem trunk. A calling group can have a single non-local member or several local extensions. The same calling group cannot have both local members and a non-local member.

A calling group containing a single non-local member can be used for most of the same purposes as a calling group containing only local extensions. This includes:

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Night Service coverage across a private network to a centralized Automated Attendant, non-local calling group, QCC queue, DLC, or any individual extension such as a night bell or an extension on a remote MERLIN LEGEND, DEFINITY ECS or DEFINITY Prologix system, or to the PSTN via UDP routing.

Group Coverage across a private network to a centralized VMS/AA, non- local calling group, QCC queue, DLC, or any individual extension on a remote MERLIN LEGEND, DEFINITY ECS or DEFINITY Prologix system, or to the PSTN via UDP routing.

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Calling group overflow coverage to a centralized VMS/AA, non-local calling group, QCC queue, DLC, or any individual extension within a remote MERLIN LEGEND, DEFINITY ECS or DEFINITY Prologix system, or to the PSTN via UDP routing.

NOTE:

Be sure that overflow coverage does not go back and forth between systems because facilities will be tied up. Each leg of the call ties up a tandem trunk; release link is not provided. For example: System A calling group overflows to System B calling group and System B calling group overflows to system A calling group. In this case, if both are busy, the calls bounce back and forth tying up facilities along the way until an agent becomes available on one of the calling groups or until all trunks are busy.

QCC position busy backup to a centralized VMS/AA, calling group, QCC queue, DLC, or any individual extension within a remote MERLIN LEGEND, DEFINITY ECS or DEFINITY Prologix system, or to the PSTN via UDP routing.

NOTE:

When the QCC queue is programmed as the unassigned extensions destination, VMS transfer returns are delivered to the first QCC position and are not sent to the QCC position busy backup destination.

The following considerations apply when using a calling group with a non-local member: