Lucent Technologies 555-661-150 manual Call to Non-Local Extension Reaches Wrong Extension

MERLIN LEGEND Communications System Release 6.1			Issue 1
Network Reference 555-661-150			August 1998
6 Troubleshooting
	Call to Non-Local Extension Reaches Wrong Extension		Page 6-14
	Call to Non-Local Extension Reaches	6
	Wrong Extension

Possible Cause: If a call to a non-local extension connects to the wrong extension, one or more non-local dial plan extension ranges and/or routes may be incorrectly programmed. Non-local dial plan numbers must be unique and unambiguous or calls can be misrouted. Furthermore, digit absorption and prepending for the routes must be programmed correctly.

What to Do: First, review the local routing for the call (see “Reviewing the

Non-Local Dial Plan and Routing” on page 3). Then follow the steps below.

1.At your local system, ensure that routing for the destination extension specifies pools of trunks connecting to the correct adjacent system (if there is more than one). If digit prepending or absorption is needed, make sure that it is correctly programmed. If you find an error, you have solved the problem. If not, proceed to Step 2.

2.If you are directly connected to the system where the destination extension is located, go to Step 3. Otherwise, the coordinating system manager should repeat Step 1 for each system through which the call is routed until you reach the system where the destination extension is located.

3.Check with the system manager at the destination system or with the coordinating system manager to ensure that the extension number is in the local dial plan for that system.

NOTE:

The system does not permit programming of non-local extension ranges that conflict with extension numbers included in the local or non-local dial plan. However, conflicts can still arise due to digit prepending or absorption as a call is routed across the private network.

If this is not the problem, call the Lucent Technologies Helpline at 1 800 628-2888; consultation charges may apply.