Lucent Technologies 555-661-150 manual Fax Messaging in a Centralized Voice Mail Configuration

MERLIN LEGEND Communications System Release 6.1			Issue 1
Network Reference 555-661-150			August 1998
C Voice/Fax Messaging Systems
	Fax Messaging in a Centralized Voice Mail Configuration		Page C-4
	Fax Messaging in a Centralized Voice	3
	Mail Configuration

Both the Messaging 2000 and Intuity AUDIX systems have fax messaging capabilities. Both systems can have faxes sent to the same mailbox as voice messages, but users often find this operation inconvenient when they have to transfer a fax call back to their mailbox. The most common operation is to have a separate mailbox for fax messages that are forwarded to the voice mailbox. By doing so, the user retrieves voice and fax messages from one mailbox and isn’t bothered by answering fax calls.

To set-up a mailbox on the MERLIN LEGEND system to receive faxes, you administer an MFM or SLS as the fax number (mailbox) then assign it to coverage. You also change the number of group coverage rings to 1. The call is handled just like a call over the private network. An incoming call from the PSTN rings at an endpoint (MFM or SLS), then is routed through the private network as a coverage call.

The following considerations apply when fax messaging is used in a centralized voice mail configuration:

■There is a possibility that faxes may become corrupted if clock synchronization is established improperly. A single clocking source must be provided for the entire private network. When establishing a MERLIN LEGEND private network, be sure to consult the Network Reference guide for procedures on selecting the clocking source.

■Most fax machines will dial a number, wait 30 seconds for the fax tone and if no tone is received, the sending fax hangs up (and often goes into the redial mode). If it takes longer than 30 seconds for a fax call to cover across a private network to a messaging system, fax messages may never be received. To assure the fastest call set-up in a private network, PRI tandem trunks are recommended.