Troubleshooting Without Diagnostics

Solving CD-ROM and DVD Problems

Solving CD-ROM and DVD Problems

Problem

Cause

Solution

 

 

 

System will not boot from

Removable Media Boot

Enter Computer Setup and enable

CD-ROM or DVD drive.

is disabled in the

CD-ROM or DVD drive boot in

 

Computer Setup utility.

Integrated Peripherals >

 

 

South OnChip IDE Device >

 

 

OnChip IDE Channel 0 or 1.

 

 

 

 

Network Server Mode

Enter Computer Setup and move the

 

is enabled in Computer

network interface card to the last

 

Setup.

position in Advanced BIOS

 

 

Features > Removable Device

 

 

Priority.

 

 

 

 

Non-bootable CD in

Try a bootable CD in the drive.

 

drive.

 

 

 

 

 

Boot order not correct.

Enter Computer Setup and change

 

 

boot sequence in Advanced

 

 

BIOS Features and Advanced

 

 

BIOS Features > Removable

 

 

Device Priority.

 

 

 

CD-ROM or DVD devices

Drive is not connected

1. Reconnect power and data

are not detected or driver

properly or not properly

cables to the drive.

is not loaded.

configured.

2. Install correct device driver.

 

 

 

 

 

Movie will not play in the

Movie may be

See the documentation that came

DVD drive.

regionalized for a

with the DVD drive.

 

different country.

 

 

 

 

 

Decoder software is not

Install decoder software.

 

installed.

 

 

 

 

 

Damaged media.

Replace media.

 

 

 

 

Movie rating locked out

Use DVD software to remove

 

by parental lock.

parental lock.

 

 

 

Cannot eject compact disc

Disc not properly

1. Turn off the computer and insert

(tray-load unit).

seated in the drive.

a thin metal rod into the

 

 

emergency eject hole and push

 

 

firmly.

 

 

2. Slowly pull the tray out from the

 

 

drive until the tray is fully

 

 

extended, then remove the disc.

 

 

 

 

D–24

361685-001

Service Reference Guide, dx5150