Troubleshooting Without Diagnostics

Solving CD-ROM and DVD Problems (Continued)

Problem

Cause

Solution

CD-ROM, CD-RW, DVD-ROM, or DVD-R/RW drive cannot read a disc or takes too long to start.

Media has been

Re-insert the media with the label

inserted upside down.

facing up.

 

 

The DVD-ROM drive

Wait at least 30 seconds to let the

takes longer to start

DVD-ROM drive determine the type

because it has to

of media being played. If the disc

determine the type of

still does not start, read the other

media played, such as

solutions listed for this topic.

audio or video.

 

CD or DVD disc is dirty. Clean CD or DVD with a CD cleaning kit.

Windows does not detect the CD-ROM or DVD-ROM drive.

1.Use Device Manager to remove or uninstall the device in question.

2.Restart the computer and let Windows detect the device.

Recording audio CDs is

Wrong or poor quality

1.

Try using a slower recording

difficult or impossible.

media type.

 

speed.

 

 

2.

Verify that you are using the

 

 

 

correct media for the drive.

 

 

3.

Try a different brand of media.

 

 

 

Quality varies widely between

 

 

 

manufacturers.

 

 

 

 

Solving Drive Key Problems

Solving Drive Key Problems

Problem

Cause

Solution

Drive key is not seen as a drive letter in Windows XP.

The drive letter after the last physical drive is not available.

Change the default drive letter for the Drive key in Windows XP.

The computer boots to

Drive key is bootable.

Install the Drive key after the

DOS after making a

 

operating system boots.

bootable Drive key.

 

 

 

 

 

 

Service Reference Guide, dx5150

361685-001

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