HP dx5150 Service Reference Guide

Service Reference Guide

HP Business Desktop dx5150 Series 1st Edition

Document Part Number: 361685-001

April 2005

Contents

Page Page Service Reference Guide Service Reference Guide Contents 1 Installing the Operating System 2 Setup Utilities and Diagnostics Features 3 Desktop Management 4Serial and Parallel ATA Drive Guidelines and Features 5 Identifying the Chassis, Routine Care, and Disassembly Preparation 6 Removal and Replacement Procedures— Microtower (MT) Chassis 7 Removal and Replacement Procedures— Small Form Factor (SFF) Chassis AConnector Pin Assignments BPower Cord Set Requirements CPOST Error Messages DTroubleshooting Without Diagnostics Installing the Operating System 1.1Installing or Upgrading Device Drivers 1.2Transferring Files and Settings 1.3Backing Up and Restoring Files 1.3.1Creating a Backup File—WindowsXP Professional 1.3.2Restoring from the Backup File—WindowsXP Professional 1.4Converting to NTFS 1.5HP Software Page Setup Utilities and Diagnostics Features 2.1Power-On Self-Test(POST) 2.2 Computer Setup (F10) Utilities 2.2.1Using Computer Setup (F10) Utilities Esc Save & Exit Setup Exit Without Saving 2.2.2 Computer Setup Menu Computer Setup (Continued) Page Page 2.3 Recovering the Configuration Settings 2.3.1Backing up the CMOS 2.3.2Restoring the CMOS 2.4 Diagnostics for Windows 2.4.1Detecting Diagnostics for Windows 2.4.2Installing Diagnostics for Windows 2.4.3Using Categories in Diagnostics for Windows Menu Bar—File,Categories, Navigation, Level, Tab, Help 2.4.4 Running Diagnostic Tests in Diagnostics for Windows 2.5Configuration Record 2.5.1 Installing Configuration Record 2.5.2 Running Configuration Record 2.6Remote Diagnostics Enabling Agent 2.6.1Installing/Upgrading Remote Diagnostics Enabling Agent 2.6.2Running the Remote Diagnostics Enabling Agent 2.7 Protecting the Software 2.8 Restoring the Software Desktop Management 3.1Initial Configuration and Deployment 3.2 Remote System Installation 3.3Software Updating and Management 3.3.1 HP Client Manager Software 3.3.2 Altiris Client Management Solutions 3.3.3 System Software Manager 3.3.4 Proactive Change Notification (PCN) 3.3.5 Subscriber’s Choice 3.4 ROM Flash 3.4.1Remote ROM Flash 3.4.2 HPQ Flash 3.4.3 FailSafe Boot Block ROM 3.4.4 Replicating Your Setup Creating a Bootable Device FDISK Enter Yes SYS x: FORMAT /S Unsupported USB Flash Media Device 3.4.5Dual-StatePower Button 3.4.6 World Wide Web Site 3.4.7 Building Blocks and Partners 3.5Asset Tracking and Security Security Features Overview 3.5.1 Password Security 3.5.2Establishing a Supervisor Password with Computer Setup 3.5.3Establishing a User Password with Computer Setup Entering a User Password Entering a Supervisor Password Changing a User or Supervisor Password Clearing Passwords 3.5.4Master Boot Record Security 3.Select Advanced BIOS Features > MBR Security and press Enter Enabled Disabled not 3.5.5 Before You Partition or Format the Current Bootable Disk 3.6 Fault Notification and Recovery 3.6.1 Surge-TolerantPower Supply 3.6.2 Thermal Sensor Page Serial and Parallel ATA Drive Guidelines and Features 4.1SATA Hard Drive Information 4.1.1 SATA Data Cable 4.1.2 SATA Power Cable 4.2 PATA Hard Drive Information 4.2.1 PATA Data Cable 4.2.2 PATA Power Cable 4.2.3 PATA Cable Layout Single-DriveCable Two-DriveCable 4.3PATA Drive Installation Guidelines 4.3.1 PATA Device Classes General Attach Guidelines 4.4ATA SMART Drives 4.5 Drive Capacities 4.6 SATA BIOS 4.6.1 Legacy Mode 4.6.2 Native Mode 4.7Mixed Devices Boot and Drive Letter Ordering Page Identifying the Chassis, Routine Care, and Disassembly Preparation 5.1Chassis Designations 5.1.1 Microtower (MT) 5.1.2 Small Form Factor (SFF) 5.2Electrostatic Discharge Information 5.2.1 Generating Static 5.2.2 Preventing Electrostatic Damage to Equipment 5.2.3Personal Grounding Methods and Equipment 5.2.4 Grounding the Work Area 5.2.5Recommended Materials and Equipment 5.3Operating Guidelines 5.4Routine Care 5.4.1General Cleaning Safety Precautions 5.4.2 Cleaning the Computer Case 5.4.3Cleaning the Keyboard 5.4.4Cleaning the Monitor 5.4.5 Cleaning the Mouse 5.5Service Considerations 5.5.1 Power Supply Fan 5.5.2Tools and Software Requirements 5.5.3Screws 5.5.4 Cables and Connectors 5.5.5Hard Drives 5.5.6 Lithium Coin Cell Battery Page Removal and Replacement Procedures— Microtower (MT) Chassis 6.1Preparation for Disassembly 6.2 External Security Devices 6.2.1 Installing a Cable Lock 6.2.2 Installing a Padlock 6.3Access Panel 6.4Front Bezel 6.5Front Drive Bezels 6.5.1 5.25" Drive Bezel Blank 6.5.2 Diskette Drive Bezel 6.5.3 3.5" Drive Bezel Blank 6.6 Cable Management 6.6.1 Cable Connections 6.7Memory Modules 6.8 Expansion Cards 6.8.1Expansion Slot Cover 6.8.2 PCI Expansion Card Page 6.9 Drives 6.9.1Drive Positions 6.9.2Removing a Drive Disconnecting Optical Drive Cables Disconnecting Diskette Drive Cables Disconnecting Hard Drive Cables Releasing the Drives 6.9.3Installing a Drive Connecting Optical Drive Cables Connecting Diskette Drive Cables Connecting Hard Drive Cables 6.10Chassis Fan 6.11Front I/O Panel Housing Assembly 6.12Front I/O Devices 6.13Power Switch Assembly Page 6.14Heatsink 6.15Processor 6.16System Board Page 6.17 Battery 6.17.1Type 1 Battery Holder 6.17.2Type 2 Battery Holder 6.17.3Type 3 Battery Holder 6.18Speaker 6.19Power Supply Removal and Replacement Procedures— Small Form Factor (SFF) Chassis 7.1Preparation for Disassembly 7.2External Security Devices 7.2.1 Cable Lock 7.2.2 Padlock 7.3Computer Access Panel 7.4Front Bezel 7.5Front Drive Bezels 7.6Memory Modules 7.7PCI Expansion Card Page 7.8Drives 7.8.1Drive Positions 7.8.2Cable Management Page 7.8.3 Cable Connections 7.8.4Optical Drive Page Page 7.8.5External 3.5-inchDrive Page 7.8.6Primary Hard Drive Page 7.9Front I/O Devices 7.10Power Switch Assembly 7.11Speaker 7.12Chassis Fan 7.13 Battery 7.13.1Type 1 Battery Holder 7.13.2Type 2 Battery Holder 7.14Heatsink Assembly 7.15Processor 7.16System Board Page 7.17Power Supply Connector Pin Assignments Ethernet RJ-45 Ethernet AUI Parallel Interface Serial Interface, Powered and Non-Powered USB Microphone Connector and Icon (1/8” miniphone) Pin Headphone Line-OutAudio SCSI Low Voltage Differential/Single Ended (LVD/SE) Ultra SCSI External Infrared Transceiver Monitor DVI-D ATA/ATAPI (IDE) Standard Drive Cable Connector 24-PinPower 24-PinMicroFit Power 4-PinPower (for CPU) SATA Data and Power Drive Connector PCI Express x1, x4, x8, and x16 PCI Express Connector Pin A Pin B information is on the next page Pin B Page Power Cord Set Requirements General Requirements Japanese Power Cord Requirements Country-SpecificRequirements POST Error Messages POST Numeric Codes and Text Messages Numeric Codes and Text Messages (Continued) POST Diagnostic Front Panel LEDs and Audible Codes Diagnostic Front Panel LEDs and Audible Codes (Continued) Page Page Page Troubleshooting Without Diagnostics Preliminary Checklist Solving Minor Problems Solving Minor Problems (Continued) Page Solving Power Supply Problems Solving Diskette Problems Solving Diskette Problems (Continued) Spacebar Storage > Boot Order Storage > Storage Options Solving Hard Drive Problems Solving Hard Drive Problems (Continued) Integrated Peripherals > South OnChip IDE Device > OnChip IDE Channel 0 or Page Solving Display Problems Solving Display Problems (Continued) Page Solving Audio Problems Solving Audio Problems (Continued) From the Control Panel the Device Manager button Properties sure “Enable digital CD Solving Printer Problems Solving Keyboard and Mouse Problems Solving Hardware Installation Problems Solving Hardware Installation Problems (Continued) Solving Network Problems Solving Network Problems (Continued) Network Solving Memory Problems Solving Processor Problems Solving CD-ROMand DVD Problems Solving Drive Key Problems Solving Internet Access Problems Solving Software Problems Solving Software Problems Memory AMD-BasedSystems DIMMs DDR-SDRAMDIMMs DIMM Sockets Index