Troubleshooting Without Diagnostics

Solving Software Problems

Problem

Cause

Solution

 

 

 

Computer will not continue

POST error has

Observe the beeps and LED lights

and no HP logo screen has

occurred.

on the front of the computer.

appeared.

 

See Appendix C, “POST Error

 

 

Messages” to determine possible

 

 

causes.

 

 

See the Restore Kit or the

 

 

Worldwide Limited Warranty for

 

 

terms and conditions.

 

 

 

Computer will not continue

System files may be

Use recovery diskette to scan hard

after HP logo screen has

damaged.

drive for errors.

appeared.

 

 

 

 

 

“Illegal Operation has

Software being used is

Verify that the software is certified

Occurred” error message

not Microsoft-certified

by Microsoft for your version of

is displayed.

for your version of

Windows (see program packaging

 

Windows.

for this information).

 

 

 

 

Configuration files are

If possible, save all data, close all

 

corrupt.

programs, and restart the computer.

 

 

 

 

D–28

361685-001

Service Reference Guide, dx5150