Troubleshooting Without Diagnostics

 

 

Solving Network Problems (Continued)

 

 

 

 

Problem

Cause

Solution

 

 

 

Diagnostics reports a

Network controller

Enter Computer Setup and change

failure.

interrupt is shared with

the resource settings for the board

(continued)

an expansion board.

in PnP/PCI Configurations >

 

 

IRQ Resources.

 

 

 

 

The network controller

Contact an authorized service

 

is defective.

provider.

 

 

 

Diagnostics passes, but

Network drivers are

Make sure the network drivers

the computer does not

not loaded, or driver

are loaded and that the driver

communicate with the

parameters do not match

parameters match the configuration

network.

current configuration.

of the network controller.

 

 

Make sure the correct network

 

 

client and protocol is installed.

 

 

 

 

The network controller

Select the Network icon in the

 

is not configured for this

Control Panel and configure the

 

computer.

network controller.

 

 

 

Network controller

Network controller

Enter Computer Setup and change

stopped working when

interrupt is shared with an

the resource settings for the board

an expansion board was

expansion board.

in PnP/PCI Configurations >

added to the computer.

 

IRQ Resources.

 

 

 

 

The network controller

Verify that the drivers were not

 

requires drivers.

accidentally deleted when the

 

 

drivers for a new expansion board

 

 

were installed.

The expansion board installed is a network card (NIC) and conflicts with the embedded NIC.

Enter Computer Setup and change the resource settings for the board in PnP/PCI Configurations > IRQ Resources.

Troubleshooting Guide

www.hp.com

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Image 51
HP dx5150 manual PnP/PCI Configurations, IRQ Resources

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