Troubleshooting Without Diagnostics

Solving General Problems

You may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact an authorized dealer or reseller.

Solving General Problems

Problem

Cause

Solution

Computer appears locked up and will not turn off when the power button is pressed.

Software control of the power switch is not functional.

Press and hold the power button for at least four seconds until the computer turns off.

Computer will not

Computer is in

Press the power button to resume

respond to USB

standby mode.

from standby mode.

keyboard or mouse.

 

 

 

 

 

 

System has locked up.

Restart computer.

ÄCAUTION: When attempting to resume from standby mode, do not hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose your unsaved data.

Computer date and

RTC (real-time clock)

time display is

battery may need to be

incorrect.

replaced.

 

Connecting the

 

computer to a live

 

AC outlet prolongs

 

the life of the

 

RTC battery.

First, reset the date and time under Control Panel (Computer Setup can also be used to update the RTC date and time). If the problem persists, replace the RTC battery. See the Hardware Reference Guide on the Documentation CD for instructions on installing a new battery, or contact an authorized dealer or reseller for RTC battery replacement.

Devices connected to

The Front Panel USB Port

USB ports do not

may be disabled in

operate.

Computer Setup. This

 

option controls the front

 

USB port and the two USB

 

ports on the back of the

 

computer under the NIC

 

connector.

Enable the Front Panel USB Port in Computer Setup. If the problem persists, contact an authorized service center.

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Troubleshooting Guide

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HP dx5150 manual Solving General Problems, Problem Cause Solution, Standby mode

dx5150 specifications

The HP dx5150 is a robust personal computer designed primarily for business applications, offering reliable performance, essential features, and a compact design. Built to meet the demands of office environments, the dx5150 showcases HP's commitment to quality and functionality.

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Moreover, the dx5150 is designed with expansion in mind, featuring a full-length PCI slot and an optional PCI Express x16 slot. This allows users to enhance and upgrade their system's capabilities over time, ensuring longevity and adaptability in a swiftly changing technological landscape.

Beyond tech specifications, the HP dx5150 emphasizes ease of use and maintenance. The chassis is designed for straightforward access to components, simplifying upgrades and repairs. This modularity is especially beneficial for businesses looking to maintain and service their computers efficiently.

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