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| Troubleshooting Without Diagnostics |
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Solving Software Problems (Continued) |
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Problem | Cause | Solution |
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“Illegal Operation has | Software being used is | Verify that the software is certified |
Occurred” error message | not | by Microsoft for your version of |
is displayed. | for your version of | Windows (see program packaging |
| Windows. | for this information). |
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| Configuration files are | If possible, save all data, close all |
| corrupt. | programs, and restart the computer. |
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Contacting Customer Support
For help and service, contact an authorized reseller or dealer. To locate a reseller or dealer near you, visit http://www.hp.com.
✎If you take the computer to an authorized reseller, dealer, or service provider for service, remember to provide the setup and
✎Refer to the number listed in the warranty or in the Support Telephone Numbers guide on the Documentation CD for technical assistance.
Troubleshooting Guide | www.hp.com |