Troubleshooting | HP Fast Recovery Solution XP SW manual

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Troubleshooting

This chapter explains how to maintain Fast Recovery Solutions (FRS) on an EVA disk array and troubleshoot problems or error messages.

Troubleshooting

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HP Fast Recovery Solution XP SW manual Troubleshooting

Contents

EVA4000 EVA6000 EVA8000 First edition July 2005 part number B9552-96006 Contents Configuration Troubleshooting Page Important firmware and software dependencies About this guide Prerequisite information HP storage web siteHelpful web sites HP technical support HP sales and authorized resellersContact HP Bold Document conventions and symbols Revision history That USE of the Software is AT Your Sole RISK. HP Warranty statement About this guide Page Overview High availability using FRS FRS feature summary Disk Array FRS overview Functional components Additional FRS capabilities HP FRS FRS Exchange Copy terminology Volume Shadow Copy Service VSS ‘ “ VSS process flow HP disk arrays HP VDS/VSS Hardware ProvidersPage Configuration Following figure shows a typical FRS configuration Typical FRS server configuration Required hardware components Production Server Recovery ServerRequired software components EVA 4000/6000/8000 Disk array with CV Workstation Important limitations Important general configuration notes Important Exchange 2003 configuration notes Important performance issues Configuration summary Configuration details Configuring the Command View workstation and softwareConfigure the Command View workstation as explained below Configure production and recovery servers Adding FRS production and recovery hosts Configuring the EVA disk array Adding disk groups Page Configuration Page Installation Installing HP VSS HWP Installing FRS on recovery and production servers Page Installing integrity checking components AutoPass Import Passwords screen displays Enabling the FRS license using AutoPassInstalling a permanent license before trial expiration Installing a permanent license after trial expiration Permanent license installation Page Instance count check Recovery server XML files To uninstall FRS with the CD Uninstalling FRSPage Using FRS Opening FRS Using FRS Using the main window To expand a server instance Adding server instances Deleting server instances To create shadow copies of production LUNs Creating shadow copiesPage Troubleshooting copy failures Executing an FRS recovery Roll Forward RecoveryPoint-in-Time Recovery Using FRS Page Using FRS Deleting old point-in-time copies Recovery log analysis Command line interface Available commands Deleting a point-in-time copy Command usageMicrosoft Exchange Server Creating a point-in-time copy Server Listing the point-in-time copies Example commands Creating a copy\hpfrshpfrscli addcopy /exchange /server=evs1 /sg=sg1 \hpfrshpfrscli listcopy /exchange /server=evs1 /sg=sg1 Listing copies Deleting a copy Command line error codes Incorrect command line parameter entered by the user Page Troubleshooting Checking logs TroubleshootingTroubleshooting checks Vssadmin list providers FRS does not recognize storage groups Explanation FRS error messagesMaintenance Error Recovery Message Terminating processes Disk array CloneCluster Differential copy Mirror Online backupFailover FRS server SAN fabric Recovery LUNPlex Production LUN Subsystem VolumeVolume shadow copy Split mirror Index SMA Index