Troubleshooting | HP Fast Recovery Solution XP SW manual

5 Troubleshooting	75
Troubleshooting	76
Checking logs	76
Troubleshooting checks		76
FRS error messages 78
Maintenance	78
Recovery 79
Terminating processes		80

Glossary 81

Index 85

Contents

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Image 5

HP Fast Recovery Solution XP SW manual Troubleshooting

Contents

EVA4000 EVA6000 EVA8000 First edition July 2005 part number B9552-96006 Contents Configuration Troubleshooting Page Important firmware and software dependencies About this guide Helpful web sites Prerequisite informationHP storage web site Contact HP HP technical supportHP sales and authorized resellers Bold Document conventions and symbols Revision history That USE of the Software is AT Your Sole RISK. HP Warranty statement About this guide Page Overview High availability using FRS FRS feature summary Disk Array FRS overview Functional components Additional FRS capabilities HP FRS FRS Exchange Copy terminology Volume Shadow Copy Service VSS ‘ “ VSS process flow HP disk arrays HP VDS/VSS Hardware ProvidersPage Configuration Following figure shows a typical FRS configuration Typical FRS server configuration Required hardware components Required software components Recovery ServerEVA 4000/6000/8000 Disk array with CV Workstation Production Server Important limitations Important general configuration notes Important Exchange 2003 configuration notes Important performance issues Configuration summary Configure the Command View workstation as explained below Configuration detailsConfiguring the Command View workstation and software Configure production and recovery servers Adding FRS production and recovery hosts Configuring the EVA disk array Adding disk groups Page Configuration Page Installation Installing HP VSS HWP Installing FRS on recovery and production servers Page Installing integrity checking components Installing a permanent license before trial expiration Enabling the FRS license using AutoPassInstalling a permanent license after trial expiration AutoPass Import Passwords screen displays Permanent license installation Page Instance count check Recovery server XML files To uninstall FRS with the CD Uninstalling FRSPage Using FRS Opening FRS Using FRS Using the main window To expand a server instance Adding server instances Deleting server instances To create shadow copies of production LUNs Creating shadow copiesPage Troubleshooting copy failures Point-in-Time Recovery Executing an FRS recoveryRoll Forward Recovery Using FRS Page Using FRS Deleting old point-in-time copies Recovery log analysis Command line interface Available commands Microsoft Exchange Server Command usageCreating a point-in-time copy Deleting a point-in-time copy Server Listing the point-in-time copies \hpfrshpfrscli addcopy /exchange /server=evs1 /sg=sg1 Example commandsCreating a copy \hpfrshpfrscli listcopy /exchange /server=evs1 /sg=sg1 Listing copies Deleting a copy Command line error codes Incorrect command line parameter entered by the user Page Troubleshooting Troubleshooting checks TroubleshootingVssadmin list providers Checking logs FRS does not recognize storage groups Maintenance FRS error messagesError Explanation Recovery Message Terminating processes Cluster CloneDifferential copy Disk array Failover Online backupFRS server Mirror Plex Recovery LUNProduction LUN SAN fabric Volume shadow copy VolumeSplit mirror Subsystem Index SMA Index