Troubleshoot problems

6 Troubleshoot problems

General problems

Table 6-1General problems

Problem

Cause

Solution

Device status reads “Not

The USB cable is not securely

connected.”

connected to the computer or the All-

 

in-One.

•Press the plug into the All-in-One to make sure it is connected.

•Unplug the cable from the USB port and plug it in again.

The All-in-One is not turned on.

Turn the All-in-One on by pressing the green Power button for three seconds.

The FTDI drivers are not installed.

Locate the drivers in the FTDI folder in the HP sp400 Series Configuration Software folder and install them on the All-in-One. See “Download software and connect the All-in-One.”

Problems updating

Table 6-2Problems updating

Problem

Cause

Solution

Update fails

Unidentified error

Attempt to update again. If the problem persists, contact

 

 

service personnel.

 

 

 

24