Solving Problems, HP Summary Screen | HP HEWLET VECTRA VA 6/XXX

3 Troubleshooting Your PC

Solving Problems

Solving Problems

This chapter can help you solve most problems you might have with your PC.

If you are unable to solve your problem after following the advice in this chapter, refer to "Hewlett Packard Support and Information Services", on page 57.

HP Summary Screen

The HP Summary Screen provides information about your PC’s current

configuration. To view the Summary Screen, press just after your PC is switched on and while the Vectra Logo appears during the Power- on-Self-Test (POST). Refer also to "HP Summary Screen", on page 52.

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HP HEWLET VECTRA VA 6/XXX manual Solving Problems, HP Summary Screen

Contents

User’s Guide Page User’s Guide Important Safety Information Who this Manual is For Important Ergonomic Information Page Contents Installing Accessory Boards Installing MemoryInstalling Mass Storage Devices Installing an OverDrive Processor If Your PC Has a Software Problem HP Summary Screen and Setup Program Hewlett-Packard Information Services Setting Up and Using Your PC Unpacking Your PC When you receive your PC, unpack all the componentsAccessories Try to move it without help Connecting the Mouse, Keyboard, Display and Printer Volume control in that position Connecting Audio AccessoriesDown before connecting headphones or speakers Damage your hearing To grounded outlets Connecting the Power CablesConnectors are shaped to go in one way only PC is as class 1 laser product Starting and Stopping Your PC Starting Your PCStopping Your PC Setting Passwords Setting an Administrator Password Then press Setting a User PasswordPassword, on Action Using Power Management Additional Information and Help Setting Up and Using Your PC Additional Information and Help How to Install Accessories In Your PC Accessories You Can Install Accessory part numbersBefore switching it on again Replacing the Cover after Installing Accessories Removing and Replacing the CoverRemoving the Cover Removing the Air Flow Guide Installing Memory Main Memory ModulesStatic electricity can damage electronic components How to Install Accessories In Your PC Installing Memory Upgrading the MGA Millennium Board Memory Switch Use Switch Block to Installing Mass Storage Devices Hard disk drive Drives You install additional devices Configuration Connections to Data Cables Installing an Additional Hard Disk Drive Install any other accessories, before replacing the cover Connectors on page 20 for more information about which Not attempt to make any adjustment of the laser unitConnectors are shaped to go in one way only. See Internal Connectors to use To Install a Drive Installing Accessory Boards Configuring Accessory Boards with Plug and PlayConfiguring non-Plug and Play ISA Accessory Boards Installing the Board Secure the board Installing an OverDrive Processor Processor processor Troubleshooting Your PC Solving Problems HP Summary Screen Display is Blank and There Are No Error Messages If Your PC Does Not Start Properly If you are Unable to Change any Values in Setup Action Reference Check all internal cables If a Post Error Message is Displayed Clearing the PC’s Configuration Memory Clear the configuration Display Does Not Work Properly If Your PC Has a Hardware ProblemIf Your Keyboard Does Not Work Ensure that the keyboard is correctly connected If Nothing is Displayed on the Screen If Your Mouse Does Not Work If Your Printer Does Not WorkEnsure that the mouse is correctly connected If the Flexible Disk Drive Does Not Work If the Hard Disk Does Not Work If the CD-ROM Drive Has a Problem Not Work If an Accessory Board Does Not Work CD-ROM Drive is Idle If Your PC Has a Software Problem If You Have Forgotten Your Password If Your Application Software Does Not Work If the Date and Time are Incorrect If Your PC Has an Audio Problem Humming Noise Changing the Battery From most local stores Troubleshooting Your PC Changing the Battery Technical Information Needed for Troubleshooting System Board SwitchesBus Switch1 All measurements are in watts rms Power ConsumptionHDD Accessories 180 MHz 200 MHz Off IRQs, DMAs, and I/O Addresses Used by Your PC HP Summary Screen and Setup Program HP Summary Screen Using the HP Setup Program VA/6xxx Copyright 1995 Hewlett-Packard GZ.xx.xx Settings and exit the Setup program I n Troubleshooting Your PC HP Summary Screen and Setup Program Troubleshooting Your PC HP Summary Screen and Setup Program Hewlett Packard Support and Information Services Service Means of Access Introduction Your HP Authorized Reseller HP SupportPack HP Support Assistant CD-ROM Region Phone Number Fax Number Hewlett-Packard Information Services HP Forum on CompuServeAt the CompuServe ! prompt, type GO HP HP Forum on America Online Country Number Baud Rate HP BBS LibraryHP World Wide Web Site World-Wide Web URL HP Audio Tips USA only HP Automated Support Directory Access MethodHP FAXback on Demand-HP First Country/Region Ordering Drivers and Bios on Diskette EuropeAustralia Asia Pacific HP Support Services Hewlett-Packard Telephone Support Number is +1 970Country Language Local Number Lifeline Telephone Support Number Method of Payment Charge Type HP Network Phone-in Support Service NPS Summary Covered Time Available From Hewlett-Packard Marketing Headquarters AsiaPage Glossary Glossary Index URL Regulatory Information and Warranty Regulatory Information FCC for USA only Noise Declaration for Germany HP Hardware Warranty Customer Responsibilities HP Software Product License Agreement HP Software Product Limited Warranty Your HP Vectra PC Physical Characteristics Reference Setup HP User’s GuideTroubleshooting and Support HP Help HP Help