HP HEWLET VECTRA VA 6/XXX If Your PC Has a Software Problem, If You Have Forgotten Your Password

3 Troubleshooting Your PC

If Your PC Has a Software Problem

If Your PC Has a Software Problem

If You Have Forgotten Your Password

❒If you forget the User Password, but not the Administrator password, carry out the following procedure:

1Switch off the PC.

2Restart the PC. If the keyboard is locked, enter the administrator password.

3Wait for F2=Setup to be displayed.

4Press to start Setup.

5Enter the Administrator Password to access the Security/User Password menu.

6Move to the User Password field and set a new User Password. This will replace the old password which you had forgotten.

7Press to save the new Password and exit Setup.

❒If you forget both the User Password and the Administrator Password:

1Switch off the PC.

2Remove the computer’s cover.

3Set switch 7 on the system board switch block to CLOSED.

4Replace the PC’s cover.

5Switch on the PC and allow it to complete its startup routine. The message “Passwords have been cleared, power-off your PC and set switch 7 to open position before restarting” will be displayed.

6Switch off the computer and remove the PC’s cover.

7Reset switch 7 to OPEN.

8Replace the computer’s cover.

9Switch on the PC and allow it to complete its startup routine.

10After the Power-On Self-Test has completed, press when prompted to use Setup.

11Set new User and System Administrator Passwords.

12Press to save the new passwords and exit Setup.

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