NOTE: For troubleshooting information on Microsoft Operating System applications, go to www.microsoft.com/mobile.

You can use the following suggestions to troubleshoot problems with your HP iPAQ.

Problem

Solution

 

 

 

I cannot see

Be sure the HP iPAQ is powered on.

anything on the

Be sure the HP iPAQ battery is charged.

screen.

Be sure the HP iPAQ is connected to the AC Adapter and the

 

 

 

HP iPAQ Cradle.

 

• Reset the device by using the stylus to lightly press the

 

 

Reset button.

 

• Remove and replace the battery.

 

 

 

I cannot keep my

Always keep the HP iPAQ connected to the AC Adapter when you

battery charged.

 

are not using it.

• Tap Start > Settings > System tab > Backlight icon. In backlight settings, place a checkmark in the check box next to Turn off backlight if device is not used for and select 30 seconds to conserve more battery power.

• Tap Start > Settings > System tab > Power > Advanced tab. In battery power settings, set the battery power To turn off device if not used for 2 minutes.

• Turn off the Phone, Bluetooth, and all wireless connections when not in use.

• Check to make sure you are using an HP authorized battery.

Unit will not turn on. Try one or all of the following:

1.Reset the unit. Refer to the information on Resetting the Unit in Chapter 1, “Getting to Know Your HP iPAQ Mobile Messenger.”

2.Remove and replace the battery and wait for the unit to power on.

3.Connect the unit to the AC Adapter connected to an electrical outlet or to your connected HP iPAQ Cradle to recharge

the battery.

Note: After you have tried the above solutions and your HP iPAQ still does not turn on, visit the HP support Web site at www.hp.com/ support.

The backlight keeps

In backlight settings, increase the amount of time the backlight stays

turning off.

on if not in use. From the Start menu, tap Settings > System tab >

 

Backlight icon.

 

 

Message displays

In this event, the HP iPAQ uses the remaining power available in the

on the HP iPAQ

battery, but the battery will not charge and the device may display a

screen that the

blinking red LED indicating low battery charge. It is recommended

battery is not

that you back up information stored on your HP iPAQ and purchase

recognized.

an HP authorized battery.

 

 

Troubleshooting 14–2

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