Problem

Solution (continued)

 

 

I cannot find

Pocket Word and Excel recognize and display documents in only one

the document

folder below My Documents. For example, if you created another

or workbook

folder in the Personal folder in My Documents, the documents in that

I saved.

folder will not be shown.

 

To find your document or workbook, tap Start > Programs > File

 

Explorer. Open the folder you created, then tap the file you’re

 

looking for.

 

 

My device is always

Tap Start > Settings > Personal tab > Password to be sure the

asking me for a

password settings are configured as you wish.

password.

 

 

 

I cannot find files

Check My Documents, which is the default save location used to

sent to me by

receive files.

another device.

 

 

 

Screen freezes,

Try resetting your HP iPAQ. Refer to the information on Resetting

responds slowly, or

the Unit in Chapter 1, “Getting to Know Your HP iPAQ Mobile

no response.

Messenger.”

 

 

Stylus taps have

Realign the screen. From the Start menu, tap Settings > System

inappropriate or

tab > Screen > Align Screen, and follow the instructions.

slow response.

 

My device keeps running out of memory.

•Move programs or data to a memory storage card such as an SDIO or mini-SD expansion card.

•Set some programs (such as Notes or Pocket Word) to automatically save new files on the expansion card.

•Move e-mail attachments to the expansion card.

•Delete old or unnecessary files by tapping Start > Programs > File Explorer. Tap and hold the file, then from the pop-up menu, tap Delete.

•Remove programs you do not use by tapping Start > Settings > System tab > Remove Programs. Tap the program to be removed and then tap Remove.

•Clear program memory by tapping Start > Settings > System tab > Memory > Running Programs tab. Tap the programs to be cleared and then tap Stop.

Troubleshooting 14–4