Problem

Solution (continued)

 

 

Message displays

The HP iPAQ goes into a suspend mode and battery charging is

on the HP iPAQ

prohibited. The device will not operate until the battery is within the

screen that the

acceptable temperature range (32° to 104° F). Remove the HP iPAQ

battery temperature

from extreme hot or cold environmental conditions.

is out of range.

 

 

 

 

 

I want to ship my

1.

Back up your information to a memory card or external source

HP iPAQ to a repair

 

for safekeeping.

facility.

2.

Disconnect all external devices.

 

 

3.

Pack your HP iPAQ and any external devices in protective

 

 

packaging as requested by Customer Support. Include any

 

 

additional documentation or items as instructed by

 

 

Customer Support.

 

 

 

I cannot connect to

•

Be sure you have added the necessary server information.

a network.

•

Be sure the network you are attempting to connect to is available

 

 

and not busy.

 

•

Check the signal strength.

 

•

Be sure your user name and password are correct.

 

•

Tap Start > Settings > Connections tab > Connections and

 

 

check your connection settings. Tap OK when you are finished to

 

 

save your changes.

 

•

Be sure the IP Address is correct.

 

•

Reset the device by using the stylus to lightly press the

 

 

Reset button.

 

•

Check with your service provider for current connection problems.

 

•

Run the self-test diagnostics.

 

 

 

When I try to open

•

Check to see if your wireless application is turned on and you are

Messaging,

 

receiving a wireless signal.

I receive an error or

•

Check to see if your SIM card is inserted in your HP iPAQ.

the application

•

Limit the number of e-mail services you create.

hangs.

 

 

 

 

I cannot configure

Tap Start > Help > Calendar and tap on the subjects listed under

the Calendar.

How To for information on configuring the Calendar settings.

 

 

I get an error when I

Try using a more compressed recording format in Calendar or Tasks

try to record a note

(8,000 Hz, Mono [8 KB/s] is the most compressed format available).

in Calendar or

To switch to a more compressed recording format, from the Today

in Tasks.

screen, tap Start > Settings > Personal tab > Input >

 

Options tab.

 

 

 

I want to see the

1.

From the Today screen, tap Start > Calendar.

current date.

2.

Tap the Go-to-Todayicon to see today’s date.

 

 

 

I cannot see all my

Be sure the appointment you created is in the selected category.

appointments.

 

 

 

 

 

Troubleshooting 14–3