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HP M6 1045DX B5S08UAR#ABA 13 Troubleshooting and support

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13 Troubleshooting and support

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Contents

Page Page Safety warning notice Page Table of contents Page Page Page Page Page 1 Starting right Page Page 2 Getting to know your computer Page Page Page Page TouchPad Lights Page Buttons, speakers, and fingerprint reader Keys Page Page Page 3 Connecting to a network Using the wireless controls Using a WLAN Page Setting up a WLAN Configuring a wireless router Protecting your WLAN Using Bluetooth wireless devices Page 4 Enjoying entertainment features Page Connecting speakers Connecting headphones Connecting a microphone Using Beats Audio Checking the sound Connecting a VGA monitor or projector Connecting an HDMI TV or monitor Configuring audio settings (with HDMI TV) Using Intel Wireless Display and Wireless Music (select models only) 5Using the keyboard and pointing devices Page Page Page Page Using the integrated numeric keypad Turning the TouchPad off or on Navigating Selecting Using TouchPad gestures Scrolling Pinching/Zooming Rotating Flicking 6 Managing power Initiating and exiting Sleep Initiating and exiting Hibernation Setting password protection on wakeup Page Removing a user-replaceablebattery Finding battery information Conserving battery power Identifying low battery levels Storing a user-replaceablebattery Disposing of a user-replaceablebattery Replacing a user-replaceablebattery Page Page 7 Managing and sharing information Connecting a USB device Removing a USB device Connecting a powered USB device Page Page Inserting an optical disc Removing an optical disc Sharing drives on the network 8 Maintaining your computer Handling drives Replacing a hard drive Using HP 3D DriveGuard (select models only) Using Disk Defragmenter Using Disk Cleanup Adding or replacing memory modules Page Page Cleaning the display, sides, and cover Cleaning the TouchPad and keyboard Page 9Securing your computer and information Setting Windows passwords Setting Setup Utility (BIOS) passwords Using HP SimplePass Using antivirus software Using firewall software Installing Windows security updates Installing HP and third-partysoftware updates Page 10Using Setup Utility (BIOS) and System Diagnostics Determining the BIOS version Downloading a BIOS update Page 11 Backing up, restoring, and recovering Creating recovery media to recover the original system Creating system restore points Backing up system and personal information Creating a backup using Windows Backup and Restore Restoring to a previous system restore point Restoring specific files Recovering the original system using HP Recovery Manager Recovering using HP Recovery partition (select models only) Recovering using the recovery media Page 12 Specifications Page 13 Troubleshooting and support Disc drive problems Wireless connection problems Cannot connect to a WLAN Cannot connect to a preferred network Current network security codes are unavailable WLAN connection is very weak Cannot connect to the wireless router Audio problems Power management problems Resolving a low battery level Troubleshooting an AC adapter Page 14 Electrostatic Discharge Index