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HP MFP M125 manual Solve problems

Models: MFP M125

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HP Utility features	60
Product security features	62
Set or change the product password	62
Lock the product	63
Economy settings	64
Print with EconoMode	64
Configure the Sleep/Auto Off After setting	64
A Cartridge is low or Cartridge is very low message displays on the product control panel	66
Enable or disable the Very Low settings	66
Replace the toner cartridge	68
8 Solve problems	1
Control panel help system (touchscreen models only)	72
Restore the factory-set defaults	73
Solve paper feed or jam problems	74
The product does not pick up paper	74
The product picks up multiple sheets of paper	74
Frequent or recurring paper jams	74
Prevent paper jams	75
Clear jams from the input tray	76
Clear jams in the toner-cartridge area	79
Clear jams in the output bin	82
Clear jams in the document feeder	85
Improve print quality	87
Print from a different software program	87
Set the paper-type setting for the print job	87
Check the paper-type setting (Windows)	87
Check the paper-type setting (Mac OS X)	87
Check the toner-cartridge status	88
Print a cleaning page	88
Inspect the toner cartridge for damage	89
Check the paper and printing environment	89
Use paper that meets HP specifications	89
Check the product environment	90
Check the EconoMode settings	90
Improve copy and scan quality	91
Check the scanner glass for dirt and smudges	91
Check the paper settings	91
Optimize for text or pictures	92
Edge-to-edge copying	92
Clean the pickup rollers and separation pad in the document feeder	93
ENWW	v

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HP MFP M125 manual Solve problems

Contents

Laserjet PRO MFP Page HP LaserJet Pro MFP M125, M126, M127, M128 Copyright and License Table of contents Additional printing information Solve problems 111 Product comparison Product views Control panel overview Product introductionProduct introduction Product comparisonProduct comparison Product front view Product viewsProduct back view M125a, M125r, M125ra, M126a Control panel overviewM125nw, M125rnw, M126nw M127fn, M128fn, M127fp, M128fp M127fw and M128fw Control-panel Home screen touchscreen only Supported paper sizes and types Load the input tray Paper traysSupported paper sizes Supported paper sizes and typesSupported paper sizes Supported paper types Supported paper types Load the input tray Load the input tray Tray adjustment for small paper sizes Enww Paper trays Print Print tasks Windows How to print WindowsManually print on both sides Windows Print tasks Windows Print Print multiple pages per sheet Windows Print Select the paper type Windows Additional printing information Enww Print tasks Mac OS How to print Mac OSManually print on both sides Mac OS Select the paper type Mac OS Print multiple pages per sheet Mac OSEnww HP ePrint Web-based printingHP ePrint software AirPrint Wireless Menu Wireless Direct Settings On/Off Set up HP Wireless Direct PrintingPrint Make a copy Copy on both sides duplex Optimize copy quality CopyMake a copy Copy on both sides duplex Optimize copy quality Scan Scan by using the HP Scan software Windows Scan by using the HP Scan software Mac OS Scan Fax Connect the product Connect and configure the product for faxControl panel HP Fax Setup Wizard Windows Configure the productSelect Time/Date Select Fax Header HP Fax Setup Wizard WindowsSelect Fax Setup, and then select Fax Set-Up Utility Select Rings to Answer Select Answer ModeSelect Extension Phone Select Advanced Setup, and then select Fax/Tel Ring TimeInstall the HP Fax software Windows, optional Send a fax Select Start Fax Send a fax using the HP software WindowsDelete speed-dial entries Select Individual SetupCreate, edit, and delete speed-dial entries Create and edit speed-dial entriesSelect Delete Entry Manage the product Change the product connection type Windows Touch the Enable Web Services button Use HP Web Services applications touchscreen models onlyTab or section Description Home tab HP Device Toolbox WindowsHP Device Toolbox Windows HP Utility for Mac OS HP Utility featuresOpen the HP Utility HP Utility for Mac OS X Set or change the product password Product security featuresLock the product Configure the Sleep/Auto Off After setting Economy settingsPrint with EconoMode System Setup Energy Settings Wake/Auto On Events System Setup Energy Settings Sleep/Auto Off AfterSystem Setup Supply Settings Enable or disable the Very Low settingsBlack Cartridge Very Low Setting Replace the toner cartridge Tape in the toner cartridge box to return for recycling Enww Solve problems Control panel help system touchscreen models only Restore the factory-set defaults Frequent or recurring paper jams Solve paper feed or jam problemsProduct does not pick up paper Product picks up multiple sheets of paperPrevent paper jams Touch the Configuration Report buttonClear jams from the input tray Clear jams from the input tray Enww Clear jams in the toner-cartridge area Remove any jammed paper from the toner Close the top cover Lower the scanner assembly Clear jams in the output bin Clear jams in the output bin Enww Clear jams in the document feeder Enww Improve print quality Set the paper-type setting for the print jobPrint from a different software program Check the toner-cartridge status Print a cleaningCheck the paper and printing environment Inspect the toner cartridge for damageCheck the product environment Check the EconoMode settingsCheck the scanner glass for dirt and smudges Check the paper settingsSystem Setup Paper Setup Improve copy and scan qualityEdge-to-edge copying Optimize for text or picturesClose the document-feeder input tray Check the scanner glass for dirt or smudges Check the send-fax resolution settingSelect Fax Setup Improve fax image qualityCheck the Error Correction setting Check the lightness/darkness settingSelect Advanced Setup, and then select Fax Resolution Check the Fit-to-Page setting Check the senders fax machine Send to a different fax machineComputer is unable to communicate with the product Solve wired network problemsComputer is using the incorrect IP address for the product Poor physical connectionProduct is disabled, or other network settings are incorrect Computer or workstation might be set up incorrectlyWireless connectivity checklist Solve wireless network problemsNetwork does not appear in the wireless networks list Cannot connect more computers to the wireless productPerform a wireless network diagnostic test Wireless network is not functioningReduce interference on a wireless network Enww Check the hardware setup Solve fax problemsFaxes are sending slowly Solve fax problemsFax quality is poor Turn on the Error Correction setting from the control panelFax cuts off or prints on two pages Touch the Setup ButtonSolve problems Parts, supplies, and accessories Customer self-repair parts Order parts, accessories, and suppliesAccessories Macintosh IndexMedia Page CZ172-90910* *CZ172-90910