Prevent paper jams | HP MFP M125 specs

a.From the Home screen on the product control panel, touch the Setup button.

b.Touch the Service menu.

c.Touch the Cleaning Page button.

d.Load plain letter or A4 paper when you are prompted.

e.Touch the OK button to begin the cleaning process.

The product prints the first side and then prompts you to remove the page from the output bin and reload it in Tray 1, keeping the same orientation. Wait until the process is complete. Discard the page that prints.

5.Print a configuration page to test the product.

a.From the Home screen on the product control panel, touch the Setup button.

b.Touch the Reports menu.

c.Touch the Configuration Report button.

If none of these steps resolves the problem, the product might need service. Contact HP customer support.

Prevent paper jams

To reduce the number of paper jams, try these solutions.

1.Use only paper that meets HP specifications for this product.

2.Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package.

3.Use paper that has not previously been printed or copied on.

4.Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to the tray.

5.Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides so they are touching the paper stack without bending it.

6.Make sure that the tray is fully inserted in the product.

7.If you are printing on heavy, embossed, or perforated paper, use the manual feed feature and feed sheets one at a time.

8.Verify that the tray is configured correctly for the paper type and size.

9.Make sure the printing environment is within recommended specifications.

ENWW	Solve paper feed or jam problems 75

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HP MFP M125 manual Prevent paper jams, Touch the Configuration Report button

Contents

Laserjet PRO MFP Page HP LaserJet Pro MFP M125, M126, M127, M128 Copyright and License Table of contents Additional printing information Solve problems 111 Product comparison Product views Control panel overview Product introduction Product introduction Product comparison Product comparison Product front view Product views Product back view M125a, M125r, M125ra, M126a Control panel overview M125nw, M125rnw, M126nw M127fn, M128fn, M127fp, M128fp M127fw and M128fw Control-panel Home screen touchscreen only Supported paper sizes and types Load the input tray Paper trays Supported paper sizes Supported paper types Supported paper sizes and typesSupported paper sizes Supported paper types Load the input tray Load the input tray Tray adjustment for small paper sizes Enww Paper trays Print Manually print on both sides Windows How to print WindowsPrint tasks Windows Print tasks Windows Print Print multiple pages per sheet Windows Print Select the paper type Windows Additional printing information Enww Manually print on both sides Mac OS How to print Mac OSPrint tasks Mac OS Select the paper type Mac OS Print multiple pages per sheet Mac OS Enww HP ePrint software Web-based printingHP ePrint AirPrint Wireless Menu Wireless Direct Settings On/Off Set up HP Wireless Direct Printing Print Make a copy Copy on both sides duplex Optimize copy quality Copy Make a copy Copy on both sides duplex Optimize copy quality Scan Scan by using the HP Scan software Windows Scan by using the HP Scan software Mac OS Scan Fax Connect the product Connect and configure the product for fax Select Time/Date Configure the productControl panel HP Fax Setup Wizard Windows Select Fax Header HP Fax Setup Wizard Windows Select Fax Setup, and then select Fax Set-Up Utility Select Rings to Answer Select Answer Mode Select Extension Phone Select Advanced Setup, and then select Fax/Tel Ring Time Install the HP Fax software Windows, optional Send a fax Select Start Fax Send a fax using the HP software Windows Delete speed-dial entries Select Individual SetupCreate, edit, and delete speed-dial entries Create and edit speed-dial entries Select Delete Entry Manage the product Change the product connection type Windows Touch the Enable Web Services button Use HP Web Services applications touchscreen models only Tab or section Description Home tab HP Device Toolbox Windows HP Device Toolbox Windows Open the HP Utility HP Utility featuresHP Utility for Mac OS HP Utility for Mac OS X Set or change the product password Product security features Lock the product Print with EconoMode Economy settingsConfigure the Sleep/Auto Off After setting System Setup Energy Settings Wake/Auto On Events System Setup Energy Settings Sleep/Auto Off After System Setup Supply Settings Enable or disable the Very Low settings Black Cartridge Very Low Setting Replace the toner cartridge Tape in the toner cartridge box to return for recycling Enww Solve problems Control panel help system touchscreen models only Restore the factory-set defaults Frequent or recurring paper jams Solve paper feed or jam problemsProduct does not pick up paper Product picks up multiple sheets of paper Prevent paper jams Touch the Configuration Report button Clear jams from the input tray Clear jams from the input tray Enww Clear jams in the toner-cartridge area Remove any jammed paper from the toner Close the top cover Lower the scanner assembly Clear jams in the output bin Clear jams in the output bin Enww Clear jams in the document feeder Enww Print from a different software program Set the paper-type setting for the print jobImprove print quality Check the toner-cartridge status Print a cleaning Check the paper and printing environment Inspect the toner cartridge for damage Check the product environment Check the EconoMode settings Check the scanner glass for dirt and smudges Check the paper settingsSystem Setup Paper Setup Improve copy and scan quality Edge-to-edge copying Optimize for text or pictures Close the document-feeder input tray Check the scanner glass for dirt or smudges Check the send-fax resolution settingSelect Fax Setup Improve fax image quality Select Advanced Setup, and then select Fax Resolution Check the lightness/darkness settingCheck the Error Correction setting Check the Fit-to-Page setting Check the senders fax machine Send to a different fax machine Computer is unable to communicate with the product Solve wired network problemsComputer is using the incorrect IP address for the product Poor physical connection Product is disabled, or other network settings are incorrect Computer or workstation might be set up incorrectly Wireless connectivity checklist Solve wireless network problems Network does not appear in the wireless networks list Cannot connect more computers to the wireless product Reduce interference on a wireless network Wireless network is not functioningPerform a wireless network diagnostic test Enww Check the hardware setup Solve fax problems Faxes are sending slowly Solve fax problems Fax quality is poor Turn on the Error Correction setting from the control panel Fax cuts off or prints on two pages Touch the Setup Button Solve problems Parts, supplies, and accessories Accessories Order parts, accessories, and suppliesCustomer self-repair parts Macintosh Index Media Page CZ172-90910* *CZ172-90910